KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q269808: MSB: Incomplete Printout or You Cannot Print from the Program

Article: Q269808
Product(s): Microsoft Home Kids Products
Version(s): 1.0
Operating System(s): 
Keyword(s): kbprint mskids kbimu
Last Modified: 14-FEB-2002

-------------------------------------------------------------------------------
The information in this article applies to:

- Scholastic's Magic School Bus series: Explores Bugs, version 1.0 
- Scholastic's Magic School Bus series: Explores the Solar System for Windows, version 1.0 
- Scholastic's Magic School Bus series: Explores the Human Body for Windows, version 1.0 
- Scholastic's Magic School Bus series: Explores the Ocean for Windows, version 1.0 
- Scholastic's Magic School Bus series: Explores Inside the Earth, version 1.0 
- Scholastic's Magic School Bus series: Explores the Rainforest for Windows, version 1.0 
- Scholastic's Magic School Bus series: Explores in the Age of Dinosaurs for Windows, version 1.0 
- Scholastic's Magic School Bus Series: Volcanoes, version 1.0 
- Scholastic's The Magic School Bus in Concert 
- Scholastic's The Magic School Bus Lands on Mars 
- Scholastic's The Magic School Bus Discovers Flight, version 1.0 
- Scholastic's The Magic School Bus Whales and Dolphins, version 1.0 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you attempt to print from one of the Microsoft programs listed at the
beginning of this article, you may experience any of the following symptoms:

- The printout may be incomplete.

- You may be unable to print from the program.

CAUSE
=====

This behavior can occur if one or more of the following conditions is true:

- Your printer driver is not configured correctly.

- Insufficient memory is installed in your printer.

- Your printer driver is outdated.

RESOLUTION
==========

To resolve this issue, use the appropriate method for your symptoms.

The Printout Is Incomplete
--------------------------

If the printout is incomplete, check the printer memory setting for the printer
driver to make sure that it matches the actual amount of memory that is
installed in the printer.

To determine the amount of memory that is installed in your printer, please see
the documentation for your printer or contact your printer manufacturer.

If the issue continues to occur, you may need to install additional memory in
your printer.

You Are Unable to Print
-----------------------

If you are unable to print from the program, contact your printer manufacturer to
inquire about how to obtain and install an updated version of your printer
driver.

For information about how to contact your printer manufacturer, click the
appropriate article number below to view the article in the Microsoft Knowledge
Base:

  Q65416 Hardware and Software Third-Party Vendor Contact List, A-K

  Q60781 Hardware and Software Third-Party Vendor Contact List, L-P

  Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

If the issue continues to occur, install a printer driver for a different printer
that your printer can emulate. For information about the printers that your
printer can emulate, please see the documentation for your printer or contact
your printer manufacturer.

MORE INFORMATION
================

For additional information about how to troubleshoot printer issues in the
Microsoft products listed at the beginning of this article, click the article
numbers below to view the articles in the Microsoft Knowledge Base:

  Q142515 Magic School Bus: No Printout on Canon BubbleJet

  Q142110 MSB: ErrMsg: Not Enough Printer Memory on HPDJ 1200C

  Q261951 MSB Bugs: Cannot Print Field Manual at Freshwater Pond

  Q140667 Dinosaurs and MSB Ocean: Unable to Print to a Canon BJC-610

  Q169441 MSB Human Body Minimizes When Printing To HP Deskjet

  Q149742 Magic School Bus: Out of Memory Printing to Laser Printer

Additional query words: 1.00 mskids msb schoolbus blank print job partial

======================================================================
Keywords          : kbprint mskids kbimu 
Technology        : kbHomeProdSearch _IKkbbogus kbZNotKeyword kbKidsSearch kbScholasticVolcanoes kbScholasticHuman kbScholasticOcean kbScholasticSolar kbScholasticBugs kbScholasticDinosaurs kbScholasticEarth kbScholasticRainForest kbScholasticFlight kbScholasticMars kbScholasticWhales kbMSBSearch
Version           : :1.0
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.