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Q269076: XADM: Information Store Access Violation on LAST, NEXT Command

Article: Q269076
Product(s): Microsoft Exchange
Version(s): winnt:5.5
Operating System(s): 
Keyword(s): exc55 kbExchange550preSP4fix kbExchange550sp4Fix
Last Modified: 10-NOV-2000

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The information in this article applies to:

- Microsoft Exchange Server, version 5.5 
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SYMPTOMS
========

When a Network News Transfer Protocol (NNTP) client logs on to an Exchange
Server computer that is configured as an NNTP server and the client issues a
"LAST" or "NEXT" command, the information store service may stop unexpectedly
because an access violation occurs. The Dr.Watson log or the User.dmp file
contains a stack dump that is similar to the following:

  

  FramePtr  RetAddr   Param1   Param2   Param3   Function Name
  1143f984  78021646  1143f99c 011315b7 1143fdf0 0x7801031c
  1143f9bc  006172b5  1143f9e0 00000400 01131598 0x78021646
  1143fdd4  00613d86  01131598 00613df0 14c4f608 STORE!NNTPCON::HrSendStatusResponse
  1143fecc  00616633  00000015 00000001 14c4bfd8 STORE!NNTPCON::EcLast
  1143fef8  006162f4  0111af68 0000000c 0000000c STORE!NNTPCON::EcOnCmd
  1143fef8  006162f4  0111af68 0000000c 0000000c STORE!NNTPCON::EcOnCmd+0x332

CAUSE
=====

The issue can occur if the information store sends a message in response to the
client that issued the LAST or NEXT command. Because the related message has a
percent sign in the message ID, the information store incorrectly processes the
character as a type field character when the response message is composed, which
results in an access violation.

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Exchange Server 5.5.
For additional information, please see the following article in the Microsoft
Knowledge Base:

  Q191014 XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack



STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.5. This problem was first corrected in Exchange Server 5.5 Service
Pack 4.

Additional query words:

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Keywords          : exc55 kbExchange550preSP4fix kbExchange550sp4Fix 
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : winnt:5.5
Issue type        : kbbug
Solution Type     : kbfix

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