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Q268894: SMS Service Manager Returns Error Message

Article: Q268894
Product(s): Microsoft Systems Management Server
Version(s): 2.0,2.0 SP1
Operating System(s): 
Keyword(s): kbsms120 kbsms120bug
Last Modified: 08-MAY-2002

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The information in this article applies to:

- Microsoft Systems Management Server versions 2.0, 2.0 SP1 
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SYMPTOMS
========

Systems Management Server (SMS) Service Manager may generate the following error
message if the currently logged-on user is a member of many domain local
groups:

  Error communicating with the specified SMS Site Server

CAUSE
=====

SMS Service Manager uses a Windows Management Instrumentation (WMI) provider
that is located on the site server to which the Service Manager console
connects. The WMI provider is responsible (among other things) for verifying
that the user who is running the Service Manager console is an administrator. If
the user is a member many domain local or computer local groups, the check for
Administrator local group membership may not succeed.

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Systems Management
Server version 2.0. For additional information, please see the following article
in the Microsoft Knowledge Base:

  Q236325 How to Obtain the Latest Systems Management Server 2.0 Service Pack





WORKAROUND
==========

To work around this problem, reduce the number of local groups of which the user
is directly or indirectly a member. You can do this to verify that you are
experiencing the problem that is described in this article.

STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.

Additional query words: prodsms

======================================================================
Keywords          : kbsms120 kbsms120bug 
Technology        : kbSMSSearch kbSMS200 kbSMS200SP1
Version           : :2.0,2.0 SP1
Issue type        : kbbug
Solution Type     : kbfix

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