KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q268712: SMS: Error Message When You Perform a Site Reset

Article: Q268712
Product(s): Microsoft Systems Management Server
Version(s): winnt:2.0,2.0 SP1,2.0 SP2
Operating System(s): 
Keyword(s): kberrmsg kbtool kbServer kbsms200
Last Modified: 06-AUG-2002

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Systems Management Server versions 2.0, 2.0 SP1, 2.0 SP2 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you perform a site reset, you may receive the following error message:

  Either the password for service account <master domain
  name>\<account name> is incorrect or administrator accounts in
  domain <master domain name> do not have administrator privileges in
  domain <resource domain name>.

CAUSE
=====

This issue can occur if any of the following conditions exist:

- You are not using the correct password.

- The specified account does not have administrative rights on the computer.

- The specified account has been configured to only log on to certain
  workstations and the site server is not included in the list of authorized
  workstations.

- Systems Management Server (SMS) Site server is in a resource domain and the
  SMS service account is in the master domain.

WORKAROUND
==========

To resolve this issue:

1. Verify that the password is correct.

2. Verify that the service account is a member of domain administrators or is a
  member of the local administrators group in User Manager for Domains.

3. Verify that the "User May Log Onto All Workstations" feature is enabled in
  User Manager for Domains.

NOTE: In a master domain model, user accounts are normally maintained in the
master domain. By default, SMS does not place a master domain account in the
resource domain local administrators group.

MORE INFORMATION
================

For additional information about SMS security and configuration of accounts that
are used by SMS 2.0, view the SMS Security Whitepaper at the following Microsoft
Web site:

  http://www.microsoft.com/smsmgmt/techdetails/secessentials.asp

NOTE: SMS Security is also described in Chapter 4 of the Microsoft Systems
Management Server Administrator's Guide.

Additional query words: prodsms

======================================================================
Keywords          : kberrmsg kbtool kbServer kbsms200 
Technology        : kbSMSSearch kbSMS200 kbSMS200SP1 kbSMS200SP2
Version           : winnt:2.0,2.0 SP1,2.0 SP2
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.