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Q268602: Event ID 7024 Appears in Event Log on Terminal Server

Article: Q268602
Product(s): Microsoft Windows NT
Version(s): 4.0
Operating System(s): 
Keyword(s): 
Last Modified: 11-DEC-2001

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The information in this article applies to:

- Microsoft Windows NT Server version 4.0, Terminal Server Edition 
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SYMPTOMS
========

When you try to connect to Windows NT Server version 4.0, Terminal Server
Edition from a client computer, the following error message may appear

  The client could not connect to Terminal Server. The server may be too busy.
  Please try connecting later.

You may notice that the Terminal Server Licensing service is stopped and cannot
be started. After you attempt to restart the service, you may also find two
entries in the Event Viewer:

  Source: Service Control Manager Event ID: 7024 Description: The Terminal
  Server Licensing service terminated with service-specific error 3221225489
  (or 2148270091).

  -and-

  Source: TermServLicensing Event ID: 13 Description: The description for Event
  ID ( 13 ) in Source (TermServLicensing) could not be found. It contains the
  following insertion string(s): Can't initialize Cryptographic - error code
  0x80090006.

CAUSE
=====

This behavior can occur when you install Internet Explorer 4.x, because there
are changes to the registry that are incompatible with Terminal Server.

RESOLUTION
==========

To resolve this behavior, remove Internet Explorer 4.0 and then upgrade to the
latest version.

MORE INFORMATION
================

When you install Internet Explorer 4.x, the following two processes occur:

1. File copying

2. Registry setting

While the program installs, the setup program checks the versions of the program
files to be copied and compares them with the files located on the computer.
This occurs so the newer files may install on the computer.

In this case, the setup program tried to copy a file named Rsabase.dll to the
System32 folder. When the setup program determines that the file located in the
folder is newer (5.0.1877.2) than the one to be copied (5.0.1651.1), it leaves
the original file. This registry entry holds the file signature for the older
version of the file causing the behavior.

Additional query words:

======================================================================
Keywords          :  
Technology        : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbNTTermServ400 kbNTTermServSearch
Version           : :4.0
Issue type        : kbprb

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