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Q268577: XADM: Directory Service Does Not Start with Event ID 1002

Article: Q268577
Product(s): Microsoft Exchange
Version(s): 4.0
Operating System(s): 
Keyword(s): kberrmsg
Last Modified: 22-JUN-2001

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The information in this article applies to:

- Microsoft Exchange Server, version 4.0 
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SYMPTOMS
========

If you take a computer that is running Exchange Server 4.0 offline to replace
the Ethernet card with an Fiber Distributed Data Interface (FDDI) card, and the
WINS server stops responding, when you restart WINS and the Exchange Server
computer, the directory service in Exchange Server may not start. The following
event ID message may be logged in Microsoft Windows NT Event Viewer:

  Event ID: 1002
  Source: MSExchangeDS
  Category: Internal Processing
  Type: Error
  Description: The Microsoft Exchange server database (EDB) could not be
  initialized and returned error -550 unrecoverable error, the directory cannot
  continue.

RESOLUTION
==========

To resolve this behavior:

1. Stop all Exchange Server services.

2. Restore the directory service database from a tape backup.

3. Restart all Exchange Server services.

Additional query words: exch2kp2w

======================================================================
Keywords          : kberrmsg 
Component         : Directory
Technology        : kbExchangeSearch kbExchange400 kbZNotKeyword2
Version           : :4.0
Issue type        : kbprb

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