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Q268141: XADM: Information Store Stops Resp. Retrieving S/MIME Message

Article: Q268141
Product(s): Microsoft Exchange
Version(s): 5.5
Operating System(s): 
Keyword(s): exc55 kbExchange550preSP4fix kbExchange550sp4Fix kbgraphxlinkcritical
Last Modified: 06-AUG-2002

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The information in this article applies to:

- Microsoft Exchange Server, version 5.5 
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SYMPTOMS
========

When an Internet Message Access Protocol (IMAP) client tries to gain access to
the information store, the information store may stop responding.

CAUSE
=====

This issue can occur when you convert a digitally signed Secure/Multipurpose
Internet Mail Extension (S/MIME) message that contains a corrupted body part to
be delivered to a mail client that is Request for Comments (RFC) 822 compliant.
Exchange Server may generate an access violation because of a NULL content
pointer.

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Exchange Server 5.5.
For additional information, click the following article number to view the
article in the Microsoft Knowledge Base:

  Q191914 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack


The following files are available for download from the Microsoft Download
Center:

  x86: DownloadDownload Q248838engi.exe now
  (http://www.microsoft.com/downloads/release.asp?ReleaseID=25443)
  Alpha: DownloadDownload Q248838enga.exe now
  (http://www.microsoft.com/downloads/release.asp?ReleaseID=25444)

For additional information about how to download Microsoft Support files, click
the following article number to view the article in the Microsoft Knowledge
Base:

  Q119591 How to Obtain Microsoft Support Files from Online Services

Microsoft scanned this file for viruses. Microsoft used the most current
virus-detection software that was available on the date that the file was
posted. The file is stored on secure servers that prevent any unauthorized
changes to the file.


STATUS
======

Microsoft has confirmed that this is a problem in Microsoft Exchange Server
version 5.5. This problem was first corrected in Exchange Server 5.5 Service
Pack 4.

MORE INFORMATION
================

After this fix is applied, when this error occurs:

- The following error code is returned:

  0x8004011B (MAPI_E_CORRUPT_DATA)

- The server logs the following message in the application event log:

  Event: 1300
  Source: MS Exchange IMAP4
  An error 0x8004011B occured while rendering a message for download on mailbox:
  <DN_of_the_mailbox>

- The client notifies the user that the message could not be downloaded.

Additional query words: IMAP MIME SMIME IMAIL

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Keywords          : exc55 kbExchange550preSP4fix kbExchange550sp4Fix kbgraphxlinkcritical 
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : :5.5
Issue type        : kbbug
Solution Type     : kbfix

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