KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q268105: XADM: Mailbox Manager May Access Violate Cleaning a Container

Article: Q268105
Product(s): Microsoft Exchange
Version(s): 5.5 SP3
Operating System(s): 
Keyword(s): exc55sp3 kbExchange550preSP4fix kbExchange550sp4Fix
Last Modified: 02-FEB-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Exchange Server, version 5.5 SP3 
-------------------------------------------------------------------------------


SYMPTOMS
========

If you use Mailbox Manager to clean a container with a hidden mailbox that has a
space at the end of the directory name, Mailbox Manager may Access Violate. The
DrWatson.log contains the following stack, if symbols are properly installed:

  

  FramePtr  RetAddr   Param1   Param2   Param3   Function Name<BR/>

  0162eb40  7801299d  00090004 00411130 0162f554 MSVCRT!__ascii_stricmp+0x17
  0162eb54  7801296e  00090004 00411130 00402066 MSVCRT!_stricmp+0x2c
  0162eb60  00402066  00090004 00411130 77e88778 MSVCRT!_strcmpi+0xd
  0162f444  00406824  00851160 00414348 00850fd0 MBCLEAN!hrWalkUsersInContainer+0x1a6
  0162f488  0040629d  00000000 00000000 00850fd0 MBCLEAN!ProcessOneContainer+0x474
  0162f4f8  00405be6  00851160 0162f554 00850fd0 MBCLEAN!ProcessContainer+0xcd
  0162fa20  004096bc  0162fa58 77f87e6c 0162fd70 MBCLEAN!StartMailboxCleanup+0x566(...)
  0162fa44  77f9fb67  0162fda8 d490dba8 01bfe1f4 MBCLEAN!TimerAPCProc+0x25c
  0162fa58  00000000  00000000 00000000 00000000 NTDLL!KiUserApcDispatcher+0x7

CAUSE
=====

This issue can occur because Mailbox Manager builds a list of mailboxes to send
to the directory to be resolved. This resolution process strips the trailing
spaces so the names can be resolved against the directory by using ambiguous
name resolution, which causes the name lookup to fail and not populate the list
with the required Messaging Application Programming Interface (MAPI) properties.
When the directory returns this list to Mailbox Manager, Mailbox Manager does
not check the list to determine whether all of the name lookups were successful.
When Mailbox Manager attempts to gain access to an item in the list that was not
successfully resolved, Mailbox Manager stops responding.

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Exchange Server 5.5.
For additional information, please see the following article in the Microsoft
Knowledge Base:

  Q191014 XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack



STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.5 Service Pack 3. This problem was first corrected in Exchange Server
5.5 Service Pack 4.

Additional query words: crash

======================================================================
Keywords          : exc55sp3 kbExchange550preSP4fix kbExchange550sp4Fix 
Technology        : kbExchangeSearch kbZNotKeyword2 kbExchange550SP3
Version           : :5.5 SP3
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.