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Q267233: XADM: "The Client Operation Failed" Err Msg Using Move Mailbox

Article: Q267233
Product(s): Microsoft Exchange
Version(s): winnt:4.0,5.5
Operating System(s): 
Keyword(s): exc55
Last Modified: 18-MAY-2001

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The information in this article applies to:

- Microsoft Exchange Server, version 5.5, on platform(s):
   - the operating system: Microsoft Windows NT 4.0 
   - the operating system: Microsoft Windows 2000 
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SYMPTOMS
========

When you attempt to move mailboxes from one server to another by using the Move
Mailbox feature in the Exchange Administrator program, you may receive the
following error message:

  The Client Operation Failed

  Microsoft Exchange Information Store
  ID No. 80004005-0501-0000050a

CAUSE
=====

This behavior may be caused by third-party anti-virus software services that are
running against the information store.

WORKAROUND
==========

To work around this problem, quit all anti-virus services, and then run the Move
Mailbox feature.

MORE INFORMATION
================

For additional information about the Move Mailbox feature and anti-virus
Application Programming Interface (API) enabled anti-virus software, click the
article number below to view the article in the Microsoft Knowledge Base:

  Q264731 XADM: MAPI-Based Tasks Do Not Work with Virus API Anti-Virus Software
  Running on the Exchange Server Computer

Additional query words:

======================================================================
Keywords          : exc55 
Technology        : kbExchangeSearch kbZNotKeyword2
Version           : winnt:4.0,5.5
Issue type        : kbprb

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