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Q266786: Error Message Appears After Installation of pcAnywhere

Article: Q266786
Product(s): Microsoft Windows NT
Version(s): winnt:4.0
Operating System(s): 
Keyword(s): 
Last Modified: 08-AUG-2001

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The information in this article applies to:

- Microsoft Windows NT Workstation version 4.0 
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SYMPTOMS
========

After installing the pcAnywhere program by Symantec, you may receive the
following error message:

  An error occurred while Windows was working with the control panel file
  c:\winnt\system32\desk.cpl

CAUSE
=====

This behavior can occur because of a conflict between the video drivers that the
computer uses and the drivers that pcAnywhere uses. This conflict usually occurs
with the Awvideo.dll file.

WORKAROUND
==========

To work around this behavior, prevent the Awvideo.dll file from loading, and
then reinstall the driver that reloads the video driver.

MORE INFORMATION
================

1. Rename the Awvideo.dll file.

2. Install the correct video driver.

3. Rename the Awvideo.dll file back to its original name.

If a "blue-screen" error message appears, you may need to refer to the following
article in the Microsoft Knowledge Base:

  Q176989 Stop: C0000143 Caused by pcAnywhere

The third-party products discussed in this article are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise, regarding
these products' performance or reliability.

Additional query words:

======================================================================
Keywords          :  
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search
Version           : winnt:4.0
Issue type        : kbprb

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