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Q266639: XCLI: Outlook Tasks Don’t Send Updates upon Completion

Article: Q266639
Product(s): Microsoft Exchange
Version(s): 5.5 SP3
Operating System(s): 
Keyword(s): exc55sp3 kbExchange550preSP4fix kbExchange550sp4Fix kbgraphxlinkcritical
Last Modified: 01-JUN-2001

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The information in this article applies to:

- Microsoft Exchange Server, version 5.5 SP3 
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SYMPTOMS
========

If you assign a task to a user on another Exchange Server computer and select
only the "Send me a status report when this task is complete" option, you may
not receive an update when the task is completed.

CAUSE
=====

This issue can occur because the list of recipients that receive the status
report is stored in the Bcc field of the task. Therefore, when the client
requests the list, the client receives an empty list and cannot locate the
recipient.

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Exchange Server 5.5.
For additional information, please see the following article in the Microsoft
Knowledge Base:

  Q191914 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack


NOTE: When you start this version of the information store, the information store
databases are automatically upgraded to a new format. After the databases have
been upgraded, you can restore an earlier version of the Store.exe file on the
server, but only if it is version 5.5.2652.68 or later. If you restore a
Store.exe file earlier than version 5.5.2652.68 after the database has been
upgraded, you are no longer able to start the information store. For additional
information, click the article number below to view the article in the Microsoft
Knowledge Base:

  Q244976 XADM: Event ID 1197 and 1005 When Starting the Information Store

The following files are available for download from the Microsoft Download
Center:

  x86: DownloadDownload Q248838engi.exe now
  (http://www.microsoft.com/downloads/release.asp?ReleaseID=25443)
  Alpha: DownloadDownload Q248838enga.exe now
  (http://www.microsoft.com/downloads/release.asp?ReleaseID=25444)

For additional information about how to download Microsoft Support files, click
the article number below to view the article in the Microsoft Knowledge Base:

  Q119591 How to Obtain Microsoft Support Files from Online Services

Microsoft used the most current virus detection software available on the date of
posting to scan this file for viruses. Once posted, the file is housed on secure
servers that prevent any unauthorized changes to the file.

WORKAROUND
==========

To work around this issue, only assign one task for each user at any given time.
Use two separate tasks if two users both need to complete the task.

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server 5.5
Service Pack 3. This problem was first corrected in Exchange Server 5.5 Service
Pack 4.


Additional query words:

======================================================================
Keywords          : exc55sp3 kbExchange550preSP4fix kbExchange550sp4Fix kbgraphxlinkcritical 
Technology        : kbExchangeSearch kbZNotKeyword2 kbExchange550SP3
Version           : :5.5 SP3
Issue type        : kbbug
Solution Type     : kbfix

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