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Q266638: XADM: Information Store Stops Responding Receiving Message

Article: Q266638
Product(s): Microsoft Exchange
Version(s): 5.5,5.5 SP1,5.5 SP2,5.5 SP3,5.5 SP4
Operating System(s): 
Keyword(s): kbExchange550preSP5fix
Last Modified: 08-MAY-2002

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Exchange Server, versions 5.5, 5.5 SP1, 5.5 SP2, 5.5 SP3, 5.5 SP4 
-------------------------------------------------------------------------------

SYMPTOMS
========

When the information store (Store.exe) receives a message that includes a
double-byte character set (DBCS) display name with a missing tailing byte by
means of Post Office Protocol version 3 (POP3) or Internet Message Access
Protocol, Version 4rev1 (IMAP4) protocol, the information store causes an access
violation with the following call stacks:

  

  Function Name
  ------------------------------------------------------------------------------------------
  STORE!HrEncodeString+0x451(0x0000000E, 0x000003A4, 0x000003A4, 0x006805D6, 0x00000000, 0x00000001, 0x00000001, 0x14CFCB61, 0x000003DF, 0x1278FCB8, 0x00000000, 0x00
  000000)
  store!0x000000000048A274
  STORE!CmcvtrHdrAddress::HrEmitAddress+0x1c5(0x0000000E, 0x00000000, 0x00000020, 0x00000006, 0x5A7F4AA8, 0x0065C35E, 0x00000000, 0x00000000, 0x00000400, 0x1278FD04)
  STORE!CmcvtrHdrAddress::HrEmitRecips+0x30a(0x0000000E, 0x5A786830, 0x14CFCB40, 0x00000400, 0x00000004, 0x5A786880)
  STORE!CmcvtrHdrTo::hrEmit+0x7f(0x0000000E, 0x14CE3240, 0x14CFCB40, 0x00000400, 0x5A786880)
  STORE!CINETemtr::hrEmit+0x8f(0x0000000E, 0x14CFC528, 0x00000400, 0x1278FDDC)
  STORE!CConvertStream::Read+0x105(0x6FFF1965, 0x00000003, 0x00000004, 0x00000000)
  EXCHMEM!MpHeapAlloc+0x101(0x004522A0, 0xFFFFFFFF, 0x5A7862A8)
  STORE!_except_handler3

RESOLUTION
==========

A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article and should be applied only to
systems experiencing this specific problem. This fix may receive additional
testing at a later time, to further ensure product quality. Therefore, if you
are not severely affected by this problem, Microsoft recommends that you wait
for the next Microsoft Exchange Server 5.5 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services
to obtain the fix. For a complete list of Microsoft Product Support Services
phone numbers and information about support costs, please go to the following
address on the World Wide Web:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are normally incurred for support calls may
be canceled, if a Microsoft Support Professional determines that a specific
update will resolve your problem. Normal support costs will apply to additional
support questions and issues that do not qualify for the specific update in
question.

The English version of this fix should have the following file attributes or
later:

Component: Information store

+----------------------------------------------------------------------+
| File name | Version     | Date        | Time  | Size      | Platform | 
+----------------------------------------------------------------------+
| Store.exe | 5.5.2654.23 | 03-Nov-2000 | 05:33 | 2,620,688 | Intel    | 
+----------------------------------------------------------------------+
| Store.exe | 5.5.2654.23 | 03-Nov-2000 | 05:37 | 3,679,504 | Alpha    | 
+----------------------------------------------------------------------+

NOTE: Because of file dependencies, this fix requires Microsoft Exchange Server
version 5.5 Service Pack 4.




STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.5.

Additional query words:

======================================================================
Keywords          : kbExchange550preSP5fix 
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2 kbExchange550SP1 kbExchange550SP2 kbExchange550SP3 kbExchange550SP4
Version           : :5.5,5.5 SP1,5.5 SP2,5.5 SP3,5.5 SP4
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

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