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Q266578: Encarta Err Msg: Please Make Sure the <Encarta> Installation…

Article: Q266578
Product(s): Microsoft Home Multimedia Titles
Version(s): 
Operating System(s): 
Keyword(s): kbsetup kbimu
Last Modified: 26-MAY-2001

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The information in this article applies to:

- Microsoft Encarta Reference Suite 2001 
- Microsoft Encarta World English Dictionary 2001 
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SYMPTOMS
========

When you attempt to start Microsoft Encarta Reference Suite 2001 DVD-ROM
version, you may receive one of the following error messages:

   - Please make sure the Encarta Africana Third Edition installation disc is in
  the disc drive.

   - Please make sure the Encarta Encyclopedia 2001 installation disc is in the
  disc drive.

   - Please make sure the Encarta Interactive World Atlas 2001 installation disc
  is in the disc drive.

When you attempt to start Microsoft Encarta World English Dictionary 2001, you
may receive the following error message:

  Please make sure the Encarta Dictionary installation disc is in the disc
  drive.

  When you click OK, you may receive the following error message:

  Ewed caused an invalid page fault in module Kernel32.dll

CAUSE
=====

This behavior occurs if you copy the contents of the Encarta Reference Suite
2001 DVD-ROM to your hard disk, and then attempt to run the program from the
hard disk.

Additional query words: multi multi-media media mm ers2001 ewed ipf

======================================================================
Keywords          : kbsetup kbimu 
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaReference2001 kbEncartaWorldEngDict2001
Version           : :
Issue type        : kbprb

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