KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q266535: Encarta Researcher: Cannot Start Program on Dual Boot Computer

Article: Q266535
Product(s): Microsoft Home Multimedia Titles
Version(s): 
Operating System(s): 
Keyword(s): kberrmsg kbimu
Last Modified: 26-MAY-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Encarta Africana, Third Edition 
- Microsoft Encarta Encyclopedia Deluxe 2001 for Windows 
- Microsoft Encarta Interactive World Atlas 2001 
- Microsoft Encarta Reference Suite 2001 
- Microsoft Encarta Researcher 
-------------------------------------------------------------------------------

SYMPTOMS
========

The programs listed at the beginning of this article may not start when they are
installed on a computer that is running both the Microsoft Windows 98 and the
Microsoft Windows 2000 operating systems (dual boot).

For example, when you try to start Encarta Researcher, you may receive the
following error message:

  Visual C++ Runtime error [abnormal program termination]

-or-

Microsoft Internet Explorer may start, and then quit unexpectedly with no error
messages.

When starting Encarta Encyclopedia, Encarta World Atlas, or Encarta Africana you
may receive the following message:

  C:\refdev01\Shared\SharedFind\source\SharedFindServer\SharedFindCtrl.cpp(471):
  Failed to CoCreateInstance
  CLSID_SharedFindMgr : HRESULT 0x80004002
  No such interface supported.

CAUSE
=====

This behavior can occur if the products listed at the beginning of this article
are installed on both operating systems on a dual boot computer.

RESOLUTION
==========

The products listed at the beginning of this article must only be installed on
one operating system at a time on dual boot computers.


STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.

Additional query words: multi multi-media media mm

======================================================================
Keywords          : kberrmsg kbimu 
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbEncartaAfricana300 kbEncartaReference2001 kbEncartaWorldAtlas2001
Version           : :
Issue type        : kbbug

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.