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Q266512: Encarta Researcher: Keyboard Shortcuts Launch IE Commands

Article: Q266512
Product(s): Microsoft Home Multimedia Titles
Version(s): 1.0
Operating System(s): 
Keyword(s): kbtool kbimu
Last Modified: 12-NOV-2001

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The information in this article applies to:

- Microsoft Encarta Africana, Third Edition 
- Microsoft Encarta Encyclopedia Deluxe 2001 for Windows 
- Microsoft Encarta Interactive World Atlas 2001 
- Microsoft Encarta Reference Suite 2001 
- Microsoft Encarta Researcher, version 1.0 
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SYMPTOMS
========

When you use a keyboard shortcut in one of programs listed at the beginning of
this article, a Microsoft Internet Explorer command is run instead of an Encarta
Researcher command.

For example, when you press CTRL+N, you open a new Internet Explorer window
instead of opening a new Encarta Researcher project.

CAUSE
=====

When the same keyboard shortcut is used by both Internet Explorer and Encarta
Researcher, the Internet Explorer command overrides the Encarta Researcher
command.

RESOLUTION
==========

To resolve this issue, use the menu commands in Encarta Researcher to perform
actions instead of using keyboard shortcuts.

STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.

Additional query words: 1.00 multi multi-media media mm ee2001 accelerators keystroke

======================================================================
Keywords          : kbtool kbimu 
Technology        : kbHomeProdSearch _IKkbbogus kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbEncartaAfricana300 kbEncartaReference2001 kbEncartaWorldAtlas2001 kbEncartaResearcher
Version           : :1.0
Issue type        : kbprb

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