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Q266422: SMS: Remote Control May Not Work with Matrox G400 Video Adapters

Article: Q266422
Product(s): Microsoft Systems Management Server
Version(s): 2.0
Operating System(s): 
Keyword(s): kbClient kbConfig kbRemote kbsms200 kbsms200bug kbHelpDesk kbsmsUtil kbRemoteProg
Last Modified: 27-JUL-2001

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The information in this article applies to:

- Microsoft Systems Management Server version 2.0 
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SYMPTOMS
========

When you use Remote Control on a Systems Management Server (SMS) 2.0 client
computer that is running Microsoft Windows 95 or Microsoft Windows 98, you may
receive a general protection (GP) fault in Wuser32. This behavior can occur on
computers that contain a Matrox Millennium G400 video adapter.

WORKAROUND
==========

There are four possible workarounds:

- Use the Standard VGA driver on the client.

- Disable Remote Control for the site that is experiencing the problem.

- Prevent the SMS client from being installed on the computer that contains the
  G400 video adapter by using IP subnetting or scripting.

- Contact Matrox support for a driver that does not exhibit this behavior.

STATUS
======

Microsoft has confirmed this to be a problem in Systems Management Server
version 2.0.


Additional query words: prodsms

======================================================================
Keywords          : kbClient kbConfig kbRemote kbsms200 kbsms200bug kbHelpDesk kbsmsUtil kbRemoteProg 
Technology        : kbSMSSearch kbSMS200
Version           : :2.0
Issue type        : kbbug
Solution Type     : kbnofix

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