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Q266213: Event id:7 service failed to start

Article: Q266213
Product(s): Microsoft Windows NT
Version(s): winnt:4.0
Operating System(s): 
Keyword(s): 
Last Modified: 10-AUG-2001

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The information in this article applies to:

- Microsoft Windows NT Server version 4.0 
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SYMPTOMS
========

When you start your computer, you may receive an error message indicating that
the Keyex and Mouex drivers did not start, and Event Viewer logs the following
event:

  Event Id:7
  Description: service failed to start.
  Source: Keyex.

RESOLUTION
==========

To resolve this issue, use the Devices tool in Control Panel to disable Keyex
and Mouex and to enable the Keyboard Class Driver and Mouse Class Driver.

MORE INFORMATION
================

The Keyex and Mouex drivers are not native to Microsoft Windows NT 4.0; they are
installed by IBM's Netfinity remote control software. To disable and replace
them, follow these steps:

1. Start Control Panel.

2. Double-click Devices.

3. In the Devices dialog box, under Device, select Keyex, click Startup, click
  Disabled, and then click OK. Use the same procedure to disable Mouex.

4. To enable the Keyboard Class Driver, select Keyboard Class Driver, click
  Startup, click System, and then click OK. Use the same procedure to enable
  the Mouse Class Driver.

5. Click Close to close the Devices dialog box. Quit Control Panel, and then
  restart the computer.

For information about how to contact IBM, click the appropriate article number
below to view the article in the Microsoft Knowledge Base:

  Q65416 Hardware and Software Third-Party Vendor Contact List, A-K

  Q60781 Hardware and Software Third-Party Vendor Contact List, L-P

  Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Additional query words:

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Keywords          :  
Technology        : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400
Version           : winnt:4.0
Issue type        : kbprb

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