Q265437: XADM: Exchange Server 5.5 Upgrade Stops with Event ID 282

Article: Q265437
Product(s): Microsoft Exchange
Version(s): winnt:5.5
Operating System(s): 
Keyword(s): 
Last Modified: 23-OCT-2000

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The information in this article applies to:

- Microsoft Exchange Server, version 5.5 
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SYMPTOMS
========

When you upgrade from Microsoft Exchange Server version 5.0 to version 5.5,
during the Modifying Services phase of the upgrade, the Exchange Directory
Service starts but the Exchange Information Store Service may stop and you may
receive indication of Server Specific Error 2147746063.

The following event ID is logged in the Event Viewer application log:

  Event ID: 282
  Source: MSExchangeDS
  Description: Could not modify object address because the DS reported the
  following error. You do not have the permission required to complete this
  operation.

CAUSE
=====

This issue can occur when the Windows NT Administrator account and the Exchange
Service Account do not have the proper Exchange Administrator permissions
assigned to the necessary Exchange containers.

RESOLUTION
==========

To resolve this issue, assign the Service Account Admin role to the Service
Account and the Permissions Admin role to the Windows NT Administrator account
to the Organization, Site, and Configuration containers, and then log on as the
Exchange Service Account to upgrade to Exchange Server version 5.5.

1. Assign permission roles by doing the following:

  a. On the taskbar, click Start, point to Programs, point to Microsoft
     Exchange, and then click Microsoft Exchange Administrator.

  b. In the Administrator program, click the Site container.

  c. On the File menu, click Properties.

  d. In the Site Properties dialog box, in the Windows NT accounts with
     permissions box, click Service Account.

  e. In the Roles list, click Service Account Admin, and then click OK.

  f. In the Windows NT accounts with permissions box, click your Windows NT
     Administrator user account.

  g. In the Roles list, click Permissions Admin, and then click OK.

  h. Repeat this procedure for the Organization and Configuration containers.

2. Start User Manager for Domains and view the permissions of the Service
  Account to make sure that the account was granted Log on as Service
  permissions.

3. Log on to Exchange Server computer, and then run the upgrade program from the
  Exchange Server 5.5 compact disc.

MORE INFORMATION
================

For additional information about upgrading to Exchange Server version 5.5 and
error 2147746063, click the article number below to view the article in the
Microsoft Knowledge Base:

  Q185573 XADM: Setup Fails with 0xc0020424 During Upgrade to Version 5.5


Additional query words:

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Keywords          :  
Component         : Admin
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : winnt:5.5
Issue type        : kbprb

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