Q265148: XCCC: Conversation Box Is Missing from a Meeting Request in OWA

Article: Q265148
Product(s): Microsoft Exchange
Version(s): 5.5,5.5 SP1,5.5 SP2,5.5 SP3
Operating System(s): 
Keyword(s): kbFAQ exc55 exc55sp1 exc55sp2 exc55sp3
Last Modified: 06-AUG-2002

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Exchange Server, versions 5.5, 5.5 SP1, 5.5 SP2, 5.5 SP3 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you use Outlook Web Access (OWA) to send a meeting request, the
Conversation box is missing. However, if you use Microsoft Outlook, the
Conversation box is available.

When you send a meeting request that does not include the Conversation box, the
following behavior occurs:

- When an attendee replies to the request, the Conversation box remains blank,
  and all similar e-mail messages are grouped in one section.

- If the meeting request is sent to a Lotus Notes user, the Subject box is not
  displayed because Notes uses the Conversation box as the Subject box in a
  meeting request form.

CAUSE
=====

This behavior occurs because the OWA code does not generate the Conversation box
in a meeting request.

WORKAROUND
==========

To work around this issue, change the OWA code by using the following steps.

NOTE: Do not change any OWA code unless you fully understand the OWA structure
and have confirmed that the issue is severely affecting your business.

1. Stop the World Wide Web Publishing service.

2. Copy the Commands.asp folder that is located in the following folder:

  Exchsrvr\Webdata\<Language_version>\Forms\Ipm\Schedule\Meeting\Request

  NOTE: Because there are many Commands.asp files on your hard disk, make sure
  that you copy the Commands.asp file that is located in this folder. Also,
  make sure that you open the <Language_version> folder of the language
  you are using, for example, USA or CHS.

3. Paste the Commands.asp file to a safe location so that you can recover it
  when necessary.

4. Open Commands.asp with any text editor, and then locate the BindData
  function.

5. In the BindData function, add the following lines under the "IF bstrTab =
  "message" THEN" section:

  Sub BindData()

  ...
      IF bstrTab = "message" THEN
      
          ...'Add start here
          If objNewMsg.ConversationIndex = "" then      
                
             objNewMsg.ConversationIndex = 
             objOMSession.CreateConversationIndex
                objNewMsg.ConversationTopic = Request.Form("subject")

          End If
          ' Add end here
          ...

      Endif
          ...

  End Sub

6. Restart the World Wide Web Publishing service.

7. Create a new meeting request from OWA.

Additional query words: ConversationTopic

======================================================================
Keywords          : kbFAQ exc55 exc55sp1 exc55sp2 exc55sp3 
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2 kbExchange550SP1 kbExchange550SP2 kbExchange550SP3
Version           : :5.5,5.5 SP1,5.5 SP2,5.5 SP3
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 1986-2002.