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Q265088: XCLN: Free and Busy Details Unavailable from Different Time Zone

Article: Q265088
Product(s): Microsoft Exchange
Version(s): 2000
Operating System(s): 
Keyword(s): 
Last Modified: 08-MAY-2002

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The information in this article applies to:

- Microsoft Outlook 2000 
- Microsoft Exchange Server, version 5.5 
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SYMPTOMS
========

When you try to view the details of free and busy data on the Attendee
Availability tab of an open Calendar item, you may receive the following
message:

  Details for this appointment are not available

This occurs when the Outlook workstation is on a different side of the Greenwich
mean time time zone than the Exchange Server computer that houses the free and
busy public folder (for example, when the Exchange Server free and busy server
is in the Pacific time zone [GMT-08:00] and the Outlook workstation is in the
Brussels, Copenhagen, Madrid, Paris time zone [GMT+01:00]).

RESOLUTION
==========

A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article and should be applied only to
systems experiencing this specific problem. This fix may receive additional
testing at a later time, to further ensure product quality. Therefore, if you
are not severely affected by this problem, Microsoft recommends that you wait
for the next Microsoft Outlook 2000 service release that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services
to obtain the fix. For a complete list of Microsoft Product Support Services
phone numbers and information about support costs, please go to the following
address on the World Wide Web:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are normally incurred for support calls may
be canceled, if a Microsoft Support Professional determines that a specific
update will resolve your problem. Normal support costs will apply to additional
support questions and issues that do not qualify for the specific update in
question.

The English version of this fix should have the following file attributes or
later:

+---------------------------+
| File name    | Version    | 
+---------------------------+
| Outllib.dll  | 9.0.0.4207 | 
+---------------------------+
| Outllibr.dll | 9.0.0.4207 | 
+---------------------------+


STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.


Additional query words: OL2K

======================================================================
Keywords          :  
Technology        : kbOutlookSearch kbExchangeSearch kbExchange550 kbZNotKeyword2 kbOutlook2000Search kbZNotKeyword3
Version           : :2000
Issue type        : kbbug
Solution Type     : kbfix

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