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Q264738: Unable to Start Citrix Installer Service

Article: Q264738
Product(s): Microsoft Windows NT
Version(s): winnt:4.0 SP5
Operating System(s): 
Keyword(s): kbtool
Last Modified: 11-JUN-2002

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The information in this article applies to:

- Microsoft Windows NT Server version 4.0 SP5, Terminal Server Edition 
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IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

  Q256986 Description of the Microsoft Windows Registry

SYMPTOMS
========

After you configure the Citrix UNIX Integration Service, you may be unable to
start the Citrix Installer Service. Also, you may be unable to change your
domain password.

RESOLUTION
==========

WARNING: If you use Registry Editor incorrectly, you may cause serious problems
that may require you to reinstall your operating system. Microsoft cannot
guarantee that you can solve problems that result from using Registry Editor
incorrectly. Use Registry Editor at your own risk.

To work around this issue:

1. Start Regedt32.exe, and then view the following registry key:

  HKEY_LOCAL_MACHINE\system\currentcontrolset\control\lsa\authentication
  packages

2. The "authentication packages" are set to the UNIX Integration Service,
  "fmjauth" (the default is msv1_0). Remove fmjauth, and then add msv1_0. This
  works correctly if you do not need this type of authentication.

Additional query words: tse

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Keywords          : kbtool 
Technology        : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbNTTermServ400sp5 kbNTTermServSearch
Version           : winnt:4.0 SP5
Issue type        : kbprb

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