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Q264627: SMS: Video Acceleration and NetMeeting Cause Error Message

Article: Q264627
Product(s): Microsoft Systems Management Server
Version(s): 2.0 SP2,2.0 SP3
Operating System(s): 
Keyword(s): kbsms200 kbsms120 kbsms120bug kbsms200preSP3 kbsms200preSP4fix
Last Modified: 06-AUG-2002

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The information in this article applies to:

- Microsoft Systems Management Server versions 2.0 SP2, 2.0 SP3 
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SYMPTOMS
========

Microsoft Windows NT-based Systems Management Server (SMS) client computers that
use the SMS Video Acceleration driver to improve Remote Control performance may
experience a Kernel-mode "Stop 1e" exception in the video driver. The error
message may be similar to:

  STOP: 0x0000001e (0xc0000005, 0xfcbd2f36, 0x00000000, 0x0000008d)
  KMODE Exception Not Handled in ATI.DLL

This exception occurs only on computers on which the Microsoft NetMeeting display
driver is installed. This driver is installed when the sharing features in
NetMeeting are enabled.

This exception occurs in response to any of the following actions:

- Attempting to start NetMeeting.

- Attempting to use an OpenGL-based screen saver.

- Attempting to use Remote Control on the computer.

- If a program directly or indirectly queries the DirectDraw capabilities of
  the video driver.


CAUSE
=====

The exception is caused by an improper driver interaction among the SMS Video
Acceleration driver, the NetMeeting display driver, and the video adapter driver
that is installed on the computer. During this interaction, the SMS Video
Acceleration driver may send incorrect data to the video adapter driver. The
hotfix that is described in this article includes a new SMS Video Acceleration
driver (Idisntkm.dll) that corrects this issue.

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Systems Management
Server version 2.0. For additional information, click the following article
number to view the article in the Microsoft Knowledge Base:

  Q288239 SMS: How to Obtain the Latest Systems Management Server 2.0 Service
  Pack



WORKAROUND
==========

To work around this behavior, use any of these methods:

- Disable video acceleration.

- Uninstall NetMeeting.

- Switch to the VGA or SVGA video adapter driver if either is compatible.

STATUS
======

Microsoft has confirmed that this is a problem in the Microsoft products that
are listed at the beginning of this article. This problem was first corrected in
Systems Management Server 2.0 Service Pack 4.



Additional query words: prodsms Idisntkm dll

======================================================================
Keywords          : kbsms200 kbsms120 kbsms120bug kbsms200preSP3 kbsms200preSP4fix 
Technology        : kbSMSSearch kbSMS200SP2 kbSMS200SP3
Version           : :2.0 SP2,2.0 SP3
Issue type        : kbbug
Solution Type     : kbfix

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