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Q264494: SMS: The SMS_EXECUTIVE Service Causes an Access Violation

Article: Q264494
Product(s): Microsoft Systems Management Server
Version(s): 2.0,2.0 SP1
Operating System(s): 
Keyword(s): kbenv kbsms120 kbsms120bug
Last Modified: 08-MAY-2002

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The information in this article applies to:

- Microsoft Systems Management Server versions 2.0, 2.0 SP1 
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SYMPTOMS
========

When you start or stop the SMS_EXECUTIVE service or when you perform System
Management Server (SMS) maintenance, a connection to a remote SQL database may
become interrupted and produce an access violation, and you may receive a Dr.
Watson error message.

CAUSE
=====

This problem can occur if the value used to identify a SQL connection becomes
null.

RESOLUTION
==========

A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article and should be applied only to
systems experiencing this specific problem. This fix may receive additional
testing at a later time, to further ensure product quality. Therefore, if you
are not severely affected by this problem, Microsoft recommends that you wait
for the next Systems Management Server service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services
to obtain the fix. For a complete list of Microsoft Product Support Services
phone numbers and information about support costs, please go to the following
address on the World Wide Web:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are normally incurred for support calls may
be canceled, if a Microsoft Support Professional determines that a specific
update will resolve your problem. Normal support costs will apply to additional
support questions and issues that do not qualify for the specific update in
question.

The English-language version of this fix should have the following file
attributes or later:


  Date      Time     Version        Size  File name     Platform
  --------------------------------------------------------------
  06/07/00  8:57:33  2.0.1380.1164  80K   Offersum.dll  Intel
  06/07/00  8:57:24  2.0.1380.1164  126K  Offersum.dll  Alpha

NOTE: Because there are file dependencies, the most recent hotfix or feature that
contains the above files may also contain additional files.



STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.

Additional query words: prodsms

======================================================================
Keywords          : kbenv kbsms120 kbsms120bug 
Technology        : kbSMSSearch kbSMS200 kbSMS200SP1
Version           : :2.0,2.0 SP1
Issue type        : kbbug
Solution Type     : kbfix

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