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Q264079: Runtime Library Error Message When You Install or Start Encarta

Article: Q264079
Product(s): Microsoft Automap
Version(s): WINDOWS:; :
Operating System(s): 
Keyword(s): kberrmsg kbimu
Last Modified: 18-JAN-2001

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The information in this article applies to:

- Microsoft Encarta Africana 2000 
- Microsoft Encarta Encyclopedia 2000 
- Microsoft Encarta Reference Suite 2000 
- Microsoft Encarta World Atlas 2000 
- Microsoft Works Suite 2000 
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SYMPTOMS
========

When you attempt to install or start any of the programs listed at the beginning
of this article, you may receive an error message similar to the following:

  Microsoft Visual C++ Runtime Library

  Microsoft Visual C++ Runtime Library
  Runtime Error!
  Program: C:\Program Files\Microsoft Reference\Microsoft Encarta\Encarta
  Interactive World Atlas 2000\Msworld5.exe
  Abnormal Program Termination

CAUSE
=====

This behavior can occur if either of the following conditions is true:

- Mismatched or outdated system files are installed on the computer.

- The CD-ROM or DVD-ROM drive cannot read the program CD-ROM correctly.

RESOLUTION
==========

To resolve this issue, use the following methods.

After you complete each method, test to determine if the issue is resolved. If
the issue continues to occur, proceed to the next method.

Download and Install the Windows Libraries Update:
--------------------------------------------------

1. Visit the following Microsoft Web site:

  http://www.microsoft.com/downloads/search.asp

2. Next to "Search using", click Keyword Search.

3. In the Keywords box, type "libraries update" (without the quotation marks).

4. In the Operating System box, click the appropriate operating system, and then
  click Find It.

5. In the list of found files, click the link that you want, and then follow the
  instructions on the screen to install the Microsoft Libraries Update.

For additional information about the Microsoft Libraries Update, click the
article number below to view the article in the Microsoft Knowledge Base:

  Q197298 INFO: Microsoft Libraries Update: What, Where, Why


Troubleshoot the CD-ROM for Read Errors:
----------------------------------------

For additional information about how to troubleshoot CD-ROM read errors, click
the article number below to view the article in the Microsoft Knowledge Base:

  Q218617 How to Troubleshoot CD-ROM Read Issues

Additional query words: multi multi-media media mm

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Keywords          : kberrmsg kbimu 
Technology        : kbHomeProdSearch kbWorksSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc2000 kbEncartaAfricana2000 kbEncartaReference2000 kbEncartaWorldAtlas2000
Version           : WINDOWS:; :
Issue type        : kbprb

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