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Q263850: XCLN: Problem Forwarding Mail with Attachments

Article: Q263850
Product(s): Microsoft Exchange
Version(s): WINDOWS:2000,5.0; winnt:5.0 SP2
Operating System(s): 
Keyword(s): exc5sp2 kbExchange500preSP3fix
Last Modified: 08-MAY-2002

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The information in this article applies to:

- Microsoft Exchange Server, version 5.0 SP2 
- Microsoft Exchange Windows NT client, version 5.0, used with:
   - Microsoft Windows 2000 Professional 
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SYMPTOMS
========

When a user uses Exchange Client 5.0 (version 5.0.1457.3) running on a Windows
2000 Professional-based computer to connect to an Exchange Server 5.0 Service
Pack 2 (SP2) computer, the user may not be able to forward e-mail messages that
contain attachments. When the user opens an e-mail item that contains an
attachment and clicks Forward, the user may receive the following error
message:

  The item could not be opened.

When the user clicks OK, the user receives the following error message:

  The action could not be completed.

When the user clicks OK, the user receives the original error message again.

The user can forward e-mail messages that do not contain attachments. If the user
configures an Offline Storage (.ost) file and works offline, this problem does
not occur.

RESOLUTION
==========

A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article and should be applied only to
systems experiencing this specific problem. This fix may receive additional
testing at a later time, to further ensure product quality. Therefore, if you
are not severely affected by this problem, Microsoft recommends that you wait
for the next Microsoft Exchange Server version 5.0 service pack that contains
this fix.

To resolve this problem immediately, contact Microsoft Product Support Services
to obtain the fix. For a complete list of Microsoft Product Support Services
phone numbers and information about support costs, please go to the following
address on the World Wide Web:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are normally incurred for support calls may
be canceled, if a Microsoft Support Professional determines that a specific
update will resolve your problem. Normal support costs will apply to additional
support questions and issues that do not qualify for the specific update in
question.

The English version of this fix should have the following file attributes or
later:

Component: Information Store

+--------------------------+
| File name  | Version     | 
+--------------------------+
| Store.exe  | 5.0.1461.35 | 
+--------------------------+
| Mdbmsg.dll | 5.0.1461.35 | 
+--------------------------+

This hotfix has been posted to the following Internet location as Psp2stri.exe
for Intel and as Psp2stra.exe for Alpha AXP:

  ftp://ftp.microsoft.com/bussys/exchange/exchange-public/fixes/eng/exchg5.0/post-sp2-store



STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.0 Service Pack 2.

MORE INFORMATION
================

For additional information, click the article number below to view the article
in the Microsoft Knowledge Base:

  Q184718 XADM: Text Attachments Modified for Internet Mail

  Q183494 XCON: Store Access Violates After Upgrade to Exchange 5.0 SP 2



Additional query words:

======================================================================
Keywords          : exc5sp2 kbExchange500preSP3fix 
Technology        : kbExchangeSearch kbExchangeClientSearch kbZNotKeyword2 kbZNotKeyword3
Version           : WINDOWS:2000,5.0; winnt:5.0 SP2
Issue type        : kbbug
Solution Type     : kbfix

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