KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q263700: SMS: APM Can’t Start Dep Program If 1st Prog Returns Non-Zero

Article: Q263700
Product(s): Microsoft Systems Management Server
Version(s): 1.2,2.0,2.0 SP1
Operating System(s): 
Keyword(s): kbsms200 kbsms200bug kbsms120 kbsms120bug kbsms200sp2fix
Last Modified: 27-JUL-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Systems Management Server versions 1.2, 2.0, 2.0 SP1 
-------------------------------------------------------------------------------

SYMPTOMS
========

An advertised program that uses the option "Run another program first" may fail
to run if the program that it is dependent on returns a non-zero exit code.

CAUSE
=====

The program specified in "Run another program first" executes correctly and
requires that the user restart the computer. To indicate this requirement, it
returns a non-zero exit code. The System Management Sever (SMS) Client
interprets this non-zero exit code as an error condition, reports a status
message indicating such, and removes the execution of the dependent program from
the schedule because of this perceived failure.

WORKAROUND
==========

To avoid this behavior, do not use programs that return a successful non-zero
exit code as the program specified in a dependent program's "Run another program
first" option.

STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article. This problem was first corrected in
Systems Management Server version 2.0 Service Pack 2.

MORE INFORMATION
================

Special cases have been added for the following return codes:

- 3010 - ERROR_SUCCESS_REBOOT_REQUIRED

- 3011 - ERROR_SUCCESS_RESTART_REQUIRED

- 1641 - ERROR_SUCCESS_REBOOT_INITIATED

- 1604 - ERROR_INSTALL_SUSPEND

If a program returns one of these error codes, Smsapm32.exe generates a
preliminary status message of 10022. Upon restart, Smsapm32.exe generates an
additional standard 10008 success message to indicate completion of the
program's requirements for a restart. At that time, a dependent program is also
able to run. Other non-zero return codes, in the absence of a status Management
Information Format (MIF), are still reported as a failure.

This change was implemented to accommodate programs such as the installation for
the Windows Installer service, which may require a restart to replace in-use
files.

Note: The 10022 status messages does not appear when choosing the option to Show
Messages-->Program Success in the Advertisement Status summary. Use Show
Messages-->All or a custom status message to view 10022 status messages.

Advertise Program Manager (APM) views the MSI return code of a dependant program
as a failure.

For example:

Microsoft Office 2000 SR1 ships and installs MSI 1.1 that requires a restart.
After the installation, the following informational message appears:

  The requested operation is successful. Changes will not be effective until
  the system is rebooted.

Therefore, you may want to be selective in the type of programs you distribute
with System Management Server 2.0. Any program you create with the following
criteria may produce the same symptoms:

- Create ProgramA that restarts the computer, which, prior to the restart,
  returns an exit code of 3010 (or any other MSI return code, as they are all
  handled the same)

- Create ProgramB which depends on ProgramA

- Advertise ProgramB to the clients

- Run ProgramB on the clients

Additional query words: prodsms smsapm32.exe

======================================================================
Keywords          : kbsms200 kbsms200bug kbsms120 kbsms120bug kbsms200sp2fix 
Technology        : kbSMSSearch kbSMS120 kbSMS200 kbSMS200SP1
Version           : :1.2,2.0,2.0 SP1
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.