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Q263646: XCON: Mail for Local Mailbox Remains in Queue Folder

Article: Q263646
Product(s): Microsoft Exchange
Version(s): winnt:2.0,5.5
Operating System(s): 
Keyword(s): MCIS_MSG exc55
Last Modified: 06-AUG-2002

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The information in this article applies to:

- Microsoft Exchange Server, version 5.5 
- Microsoft Commercial Internet System version 2.0 
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SYMPTOMS
========

Users in local domains may be unable to receive mail. Inbound mail that is
destined for the users may remain in the Queue folder of the Simple Mail
Transfer Protocol (SMTP) service.

The local retry (.ltr) file for the associated message may contain the following
information:

  <user>@<domain>.com
  The system cannot find the path specified.

CAUSE
=====

This issue can occur if the users' mailbox location is incorrectly specified.

RESOLUTION
==========

To resolve this issue, make sure that the mailbox location is specified by using
the / switch (for example, /<mailbox>):

1. Use Management Console to open the Membership Directory Manager.

2. Click the ou=Members container.

3. Double-click a user.

4. Click mailbox-location.

5. If the mailbox is listed with a backslash (\), change the backslash to a
  slash mark (/).


Additional query words: mcis

======================================================================
Keywords          : MCIS_MSG exc55 
Technology        : kbAudDeveloper kbExchangeSearch kbExchange550 kbZNotKeyword2 kbMCISSearch kbMCIS200
Version           : winnt:2.0,5.5
Hardware          : ALPHA x86
Issue type        : kbprb
Solution Type     : kbfix

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