KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q263641: XCON: Exchange Connector for Novell GroupWise Incorrectly Transl

Article: Q263641
Product(s): Microsoft Exchange
Version(s): 5.5
Operating System(s): 
Keyword(s): exc55
Last Modified: 08-MAY-2002

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Exchange Server, version 5.5 
-------------------------------------------------------------------------------


SYMPTOMS
========

If you use the Microsoft Exchange Connector for Novell GroupWise, you may
experience problems converting Nordic characters. For example, if you send a
message that contains Nordic characters from Microsoft Outlook 2000 through an
Exchange Server 5.5 computer to a GroupWise recipient, when by the GroupWise
client receives the message, the characters are not translated properly. This
problem also occurs if a message that contains Nordic characters is sent from a
GroupWise client to an Outlook 2000 recipient through an Exchange Server 5.5
computer.

CAUSE
=====

This problem can occur for the following reasons, all of which need to addressed
for messages to be received correctly both on Exchange Server and GroupWise:

- The GroupWise postoffice needs to have the code page 850 translation tables
  installed for the application programming interface (API) gateway. For
  further information, contact Novell Technical Support.

- The following parameter needs to be added to the [LME-GWISE] section in the
  Exchconn.ini file in the Exchsrvr\Connect\Exchconn folder:

  GWCodePage=850

  This parameter forces the gateway to use code page 850 for character
  translation to and from Exchange Server. You must restart the Exchange
  Connector for Novell GroupWise for this change to take effect.

- The default locale on the Exchange Server computer needs to be changed to a
  Nordic code page, for example, Norwegian or Swedish.


If you correctly implement the preceding three changes, you can solve most
character translation problems. However, you may still experience problems with
the combined character "AE" or "ae" (produced by ALT+0198 for the uppercase
character or ALT+0230 for the lowercase character). These single characters may
be translated to two characters, "AE" and "ae", respectively. To resolve this
problem, apply the fix in the "Resolution" section of this article. This fix
needs to be applied in conjunction with the preceding three changes.

RESOLUTION
==========

A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article and should be applied only to
systems experiencing this specific problem. This fix may receive additional
testing at a later time, to further ensure product quality. Therefore, if you
are not severely affected by this problem, Microsoft recommends that you wait
for the next Microsoft Exchange Server version 5.5 service pack that contains
this fix.

To resolve this problem immediately, contact Microsoft Product Support Services
to obtain the fix. For a complete list of Microsoft Product Support Services
phone numbers and information about support costs, please go to the following
address on the World Wide Web:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are normally incurred for support calls may
be canceled, if a Microsoft Support Professional determines that a specific
update will resolve your problem. Normal support costs will apply to additional
support questions and issues that do not qualify for the specific update in
question.

The English version of this fix should have the following file attributes or
later:

Component: Exchange Connector for Novell GroupWise

+----------------------------+
| File name    | Version     | 
+----------------------------+
| Dispatch.exe | 5.5.2652.44 | 
+----------------------------+
| Gw2mex.exe   | 5.5.2652.44 | 
+----------------------------+
| Gwrouter.exe | 5.5.2652.44 | 
+----------------------------+
| Lsdiajcl.exe | 5.5.2652.44 | 
+----------------------------+
| Lsdiamex.exe | 5.5.2652.44 | 
+----------------------------+
| Lsdiavm.exe  | 5.5.2652.44 | 
+----------------------------+
| Lsdxa.exe    | 5.5.2652.44 | 
+----------------------------+
| Lsmexdia.exe | 5.5.2652.44 | 
+----------------------------+
| Lsmexin.exe  | 5.5.2652.44 | 
+----------------------------+
| Lsmexnts.exe | 5.5.2652.44 | 
+----------------------------+
| Lsntsmex.exe | 5.5.2652.44 | 
+----------------------------+
| Lsvmdia.exe  | 5.5.2652.44 | 
+----------------------------+
| Mex2gw.exe   | 5.5.2652.44 | 
+----------------------------+
| Ctreestd.dll | 5.5.2652.44 | 
+----------------------------+
| Dxagwise.dll | 5.5.2652.44 | 
+----------------------------+
| Dxamex.dll   | 5.5.2652.44 | 
+----------------------------+
| Dxanotes.dll | 5.5.2652.44 | 
+----------------------------+
| Exconmsg.dll | 5.5.2652.44 | 
+----------------------------+
| Gwhc.dll     | 5.5.2652.44 | 
+----------------------------+
| Lscms.dll    | 5.5.2652.44 | 
+----------------------------+
| Lsldew.dll   | 5.5.2652.44 | 
+----------------------------+
| Lsmexhc.dll  | 5.5.2652.44 | 
+----------------------------+
| Lsmexif.dll  | 5.5.2652.44 | 
+----------------------------+
| Lsntshc.dll  | 5.5.2652.44 | 
+----------------------------+
| Lsqview.dll  | 5.5.2652.44 | 
+----------------------------+
| Lsvmhc.dll   | 5.5.2652.44 | 
+----------------------------+
| Lsxfm.dll    | 5.5.2652.44 | 
+----------------------------+
| Ntsperf.dll  | 5.5.2652.44 | 
+----------------------------+
| Ntspxgen.dll | 5.5.2652.44 | 
+----------------------------+



STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.5.

Additional query words:

======================================================================
Keywords          : exc55 
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : :5.5
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.