KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q263400: Status Message Viewer Shows Application Error Deleting Messages

Article: Q263400
Product(s): Microsoft Systems Management Server
Version(s): winnt:2.0
Operating System(s): 
Keyword(s): kberrmsg kbMMC kbsms200 kbsms200bug kbsmsAdmin kbStatSum kbsms200preSP3
Last Modified: 23-JUL-2000

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Systems Management Server version 2.0 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you delete many status messages in Status Message Viewer, not all of the
messages may have had time to be selected, and some messages may remain
undeleted. If you then select the rest and delete them, you may receive the
following error message when you click Show All Messages:

  Statview.exe Application Error

  The instruction at "0x77f7d5cc" referenced memory at "0x00000001". The memory
  could not be "written".
  Click on OK to terminate the application

Clicking OK closes the Status Viewer window, which you can open again.

CAUSE
=====

This behavior can occur if you specify to delete the status messages before the
Select All command has had time to finish.

WORKAROUND
==========

After you click Select All, allow enough time for all of the status messages to
be selected before you delete them. During the Select All process, the pointer
is displayed as an hourglass.

STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.

Additional query words: prodsms

======================================================================
Keywords          : kberrmsg kbMMC kbsms200 kbsms200bug kbsmsAdmin kbStatSum kbsms200preSP3 
Technology        : kbSMSSearch kbSMS200
Version           : winnt:2.0
Issue type        : kbbug
Solution Type     : kbnofix

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.