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Q263072: XCON: Err. Installing Internet Mail Service w. Terminal Services

Article: Q263072
Product(s): Microsoft Exchange
Version(s): winnt:5.5 SP3
Operating System(s): 
Keyword(s): exc55sp3
Last Modified: 18-MAY-2001

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The information in this article applies to:

- Microsoft Exchange Server, version 5.5 SP3, on platform(s):
   - the operating system: Microsoft Windows 2000 
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SYMPTOMS
========

When you install the Internet Mail Service for Exchange Server 5.5 Service Pack
3 on a Windows 2000 Terminal Services computer, you may receive the following
error message when the Internet Mail Wizard begins to install services and
modify the registry:

  Self registration of the DLL C:\Documents and
  Settings\Administrator\WINDOWS\system32\cdonts.dll failed : 0d.

When you click OK, you receive the following error message:

  Processing file 'C:\EXCHSRVR\bin\cdo.ins,' at or near line 7
  The specified module could not be found.
  Microsoft Windows NT
  ID no: 0xc002007e

When you click OK, you may receive the following error message:

  Processing file 'C:\EXCHSRVR\bin\smtp.uns', at or near line 27
  The system cannot find the file specified.
  Microsoft Windows NT
  ID no: 0xc0020002

CAUSE
=====

This issue can occur because the Internet Mail Service cannot register the
necessary dynamic-link libraries (DLLs) when the server is running Terminal
Services in execute mode.

RESOLUTION
==========

To resolve this issue:

1. At a command prompt, type "change user /install" (without the quotation
  marks) to change Terminal Services to installation mode. The following
  message is displayed:

  User session is ready to install applications.

2. Start the Internet Mail Wizard and make sure that the Internet Mail Service
  is installed successfully.

3. At a command prompt, type "change user /execute" (without the quotation
  marks) to change Terminal Services to execute mode. The following message is
  displayed:

  User session is ready to execute applications.

MORE INFORMATION
================

For additional information about how to install applications on a Windows 2000
Terminal Server computer that is running in application server mode, click the
article number below to view the article in the Microsoft Knowledge Base:

  Q248340 Installing and Using Programs in Windows 2000 Terminal Services


Additional query words:

======================================================================
Keywords          : exc55sp3 
Technology        : kbExchangeSearch kbZNotKeyword2
Version           : winnt:5.5 SP3
Issue type        : kbprb

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