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Q263069: XADM: Dr. Watson in Exchange Server Information Store

Article: Q263069
Product(s): Microsoft Exchange
Version(s): 5.5 SP3
Operating System(s): 
Keyword(s): kbExchange550sp4Fix
Last Modified: 08-MAY-2002

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The information in this article applies to:

- Microsoft Exchange Server, version 5.5 SP3 
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SYMPTOMS
========

The Exchange Server information store (Store.exe) may stop working, and the
following information may be found in the Dr. Watson log file, Drwtsn32.log:

  EXCHMEM!ExchHeapFree+0x15
  LIBXDS!memmgr__free+0xf
  LIBXDS!OMP_idesc_struct__deallocate+0xad
  LIBXDS!OMP_iobject_struct__deallocate+0x28
  LIBXDS!OMP_idesc_struct__get_sub+0x8d
  LIBXDS!OMP_idesc_struct__get+0x89
  LIBXDS!OMP_iobject_struct__get+0x16e
  LIBXDS!OMP_idesc_struct__get_sub+0x7c
  LIBXDS!OMP_idesc_struct__get+0x89
  LIBXDS!OMP_iobject_struct__get+0x16e
  LIBXDS!spub__spub+0x71
  LIBXDS!pri__get+0xba
  LIBXDS!_OMP_get+0x1b7

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Exchange Server 5.5.
For additional information, please see the following article in the Microsoft
Knowledge Base:

  Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack




WORKAROUND
==========

A short term workaround is to restart the Information Store service.

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.5. This problem was first corrected in Exchange Server 5.5 Service
Pack 4.

Additional query words:

======================================================================
Keywords          : kbExchange550sp4Fix 
Component         : MDB
Technology        : kbExchangeSearch kbZNotKeyword2 kbExchange550SP3
Version           : :5.5 SP3
Issue type        : kbbug
Solution Type     : kbfix

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