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Q263022: XCLN: Xprint Utility Print Dialog Box Is Displayed in Background

Article: Q263022
Product(s): Microsoft Exchange
Version(s): 
Operating System(s): 
Keyword(s): 
Last Modified: 08-MAY-2002

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The information in this article applies to:

- Microsoft Outlook 97, on platform(s):
   - Microsoft Windows 95 
- Microsoft Outlook 98, on platform(s):
   - Microsoft Windows 95 
- Microsoft Outlook 2000, on platform(s):
   - Microsoft Windows 95 
- Microsoft Exchange Server, version 5.5 
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SYMPTOMS
========

After you install the Xprint utility (Setupex.exe) that is included with the
Microsoft Office 2000 Resource Kit from the Microsoft Web site
(http://www.microsoft.com/office/ork/2000/journ/outxprinttool.htm), the Print
dialog box may not be displayed in the foreground when you click Print on the
File menu. It is displayed in the background and you may not realize that it is
displayed.

CAUSE
=====

This problem can occur because the Print dialog box is not pushed to the
foreground and remains in the background behind any other open windows on the
screen. You cannot click OK to continue printing.

RESOLUTION
==========

A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article and should be applied only to
systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the
fix. For a complete list of Microsoft Product Support Services phone numbers and
information on support costs, please go to the following address on the World
Wide Web:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are normally incurred for support calls may
be canceled, if a Microsoft Support Professional determines that a specific
update will resolve your problem. Normal support costs will apply to additional
support questions and issues that do not qualify for the specific update in
question.

The English version of this fix should have the following file attributes or
later:

  File Name       Size    Date       File Version      
  =====================================================
  PrintForm.dll   53,248  1/24/2001  2.00.00.0001001033



STATUS
======

Microsoft has confirmed this to be a problem in the Xprint utility (Setupex.exe)
that is included with the Microsoft Office 2000 Resource Kit.

MORE INFORMATION
================

This behavior only occurs on computers running Microsoft Windows 95. This
behavior does not occur on computers running Microsoft Windows 98 or later.


Additional query words: OL98 OL2000 OL97

======================================================================
Keywords          :  
Technology        : kbOutlookSearch kbOutlook97Search kbZNotKeyword3
Version           : :
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

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