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Q262939: XADM: Internet Mail Service Won’t Start After DC Demoted

Article: Q262939
Product(s): Microsoft Exchange
Version(s): winnt:5.5 SP3
Operating System(s): 
Keyword(s): exc55sp3
Last Modified: 18-MAY-2001

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The information in this article applies to:

- Microsoft Exchange Server, version 5.5 SP3, on platform(s):
   - the operating system: Microsoft Windows 2000 
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SYMPTOMS
========

After you demote a Windows 2000 Server-based Exchange Server computer from a
domain controller and re-promote that computer to a domain controller, the
Internet Mail Service may not start during the last step of the Internet Mail
Service Wizard. The following error message may be displayed:

  The service did not respond to the start or control request in a timely
  fashion.

  Microsoft Windows NT
  ID no: 0xc002041d

The following event may be logged in the Windows 2000 Event Viewer:

  Event ID: 4018
  Source: MSExchangeIMC
  Category: Initialization/Termination
  Unable to start the Internet Mail Connector service because MAPI could not be
  initialized.

CAUSE
=====

This issue can occur if the group membership of the local users changes after
the computer is re-promoted to a domain controller.

RESOLUTION
==========

To resolve this issue:

1. In the Active Directory Users and Computers Microsoft Management Console
  (MMC) snap-in, click the Users container, and then double-click the service
  account user.

2. Click the "Member of" tab.

3. Make sure that the service account is a member of the Domain Administrators
  group.

4. If the service account is member of the Domain Users group only, click Add,
  and then add the Domain Administrators group to the membership list.

Additional query words: IMS Win2k domain admins

======================================================================
Keywords          : exc55sp3 
Technology        : kbExchangeSearch kbZNotKeyword2
Version           : winnt:5.5 SP3
Issue type        : kbprb

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