KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q262925: Err Msg: <Game> Does Not Support the Connected Device Type…

Article: Q262925
Product(s): Microsoft Home Games
Version(s): 2.0
Operating System(s): 
Keyword(s): kberrmsg kbhw kbimu kbHardware
Last Modified: 06-AUG-2002

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Windows Entertainment Pack, volume 2 
- Microsoft Entertainment Pack for Windows CE version 2.0 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you attempt to install game included in Microsoft Windows Entertainment
Pack, volume 2, or Microsoft Entertainment Pack for Windows CE version 2.0, you
may receive an error message similar to the following:

  <Game> does not support the connected device type, the application
  manager will make the application available for installation when a supported
  device is connected.

CAUSE
=====

This behavior can occur if one or more of the following conditions are true:

- You installed the Entertainment Pack software on a device that does not use
  the Windows CE operating system, such as a Palm V or a PalmPilot device.

- You installed the Entertainment Pack software for the Handheld PC (H/PC) on a
  Palm-size PC (P/PC) or a Pocket PC.

- You installed the Entertainment Pack software for the P/PC or Pocket PC on an
  H/PC.

- You installed a game in the Entertainment Pack software on a version of
  Microsoft Windows CE other than version 2.x.

- The Microsoft ActiveSync files are mismatched or outdated.

RESOLUTION
==========

To resolve this issue, follow these steps:

1. Make sure that you install the Entertainment Pack software on a Windows CE
  device.

  NOTE: PalmPilot and Palm V devices do not use the Windows CE operating system.

2. Make sure that you install the correct version of the Entertainment Pack
  software for your Windows CE device.

3. Make sure that you install the Entertainment Pack software on Windows CE
  version 2.x.


4. Download and install the latest version of the ActiveSync software from the
  following Microsoft Web site:

  http://www.microsoft.com/mobile/downloads/default.asp

STATUS
======

Microsoft has confirmed that this is a problem in the Microsoft products that
are listed at the beginning of this article.

The third-party products that are discussed in this article are manufactured by
companies that are independent of Microsoft. Microsoft makes no warranty,
implied or otherwise, regarding the performance or reliability of these
products.

Additional query words: msgame entpack hpc ppc wince

======================================================================
Keywords          : kberrmsg kbhw kbimu kbHardware 
Technology        : kbHomeProdSearch kbGamesSearch kbWinEntPkSearch kbWinEntPk200
Version           : :2.0
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.