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Q262159: Error Message When You Install Pocket Streets 2001

Article: Q262159
Product(s): Microsoft Automap
Version(s): 
Operating System(s): 
Keyword(s): kberrmsg kbimu
Last Modified: 28-FEB-2002

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The information in this article applies to:

- Microsoft MapPoint 2001 
- Microsoft Streets and Trips 2001 
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SYMPTOMS
========

When you attempt to install Microsoft Pocket Streets 2001 on your Microsoft
Windows CE device or Microsoft Pocket PC, you may receive one of the following
error messages:

   - The application cannot run on the current OS version.

   - Ceappmgr caused an invalid page fault in module Ceappmgr.exe.

CAUSE
=====

This behavior can occur if one of the following conditions is true:

- Microsoft Windows CE Services version 2.2 is installed on your desktop
  computer.

- You are running an older version of Pocket Streets on a Compaq Ipaq. The Ipaq
  is based on a different processor than most Pocket PCs.

RESOLUTION
==========

To resolve this issue, use the appropriate method.

Windows CE Services 2.2 Is Installed on My Desktop Computer
-----------------------------------------------------------

To do this:

1. Click Start, point to Settings, and then click Control Panel.

2. Double-click Add/Remove Programs.

3. Click Microsoft Pocket Streets 2001, and then click Add/Remove.

4. Follow the instructions on the screen to uninstall Pocket Streets 2001.

5. Download and install Microsoft ActiveSync 3.1 from the following Microsoft
  Web site:

  http://www.microsoft.com/pocketstreets/previous

6. Reinstall Pocket Streets 2001.

I Run Pocket Streets on a Pocket PC with the Strongarm Processor
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Please see the following Knowledge Base article for issues regarding Pocket PC
devices using the Strongarm processor:

  Q269332 Error Message: Microsoft Pocket Streets 2001 Does Not Support the
  Connected Device Type

Additional query words: mp2001 st2001 active sync wince p/pc h/pc

======================================================================
Keywords          : kberrmsg kbimu 
Technology        : kbHomeProdSearch kbExpediaSearch kbMapptSearch kbMapPoint2001 kbExpediaStreets2001
Version           : :
Issue type        : kbprb

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