Q261281: XCCC: Unable to Authenticate When Changing Conference Resource

Article: Q261281
Product(s): Microsoft Exchange
Version(s): 
Operating System(s): 
Keyword(s): 
Last Modified: 06-AUG-2002

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Exchange 2000 Conferencing Server 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you attempt to either extend an existing conference time or change the
resource location, a Basic authentication dialog box may be displayed that
prompts you for the user name and the password, but not for the domain name.

CAUSE
=====

The Basic authentication dialog box may be displayed instead of the Integrated
Windows authentication dialog box for any of the following reasons:

- Basic authentication for the conferencing v-root is enabled, but Integrated
  Windows authentication is not.

- The conferencing URL contains the fully qualified domain name (FQDN) of the
  conferencing server.

If you have not used Microsoft Internet Explorer to define Exception entries
about the server domain, and you connect through a proxy server, the proxy
server sends authentication that enables you to extend conference time or change
resources. However, when you use this configuration, Integrated Windows
authentication does not function. Therefore, the computer uses Basic
authentication, and a different credentials box is displayed.

RESOLUTION
==========

To resolve this issue, use any of the following methods:

Method One
----------

To enable Integrated Windows authentication for the conferencing v-root:

1. Click Start, point to Programs, point to Administrative Tools, and then click
  Internet Services Manager.

2. Right-click Conferencing v-root under the Default Web site, and then click
  Properties.

3. Click the Directory Security tab, and then click the Edit button in the
  "Anonymous access and authentication control" section.

4. Click to select the Integrated Windows authentication check box.

5. Click OK, and then click OK again.

Method Two
----------

If you enable Integrated Windows authentication, use Internet Explorer to enter
the conferencing server URL information in the Exceptions box on participating
clients. Also, configure the computer to bypass the proxy server for local
addresses:

1. Right-click the Internet Explorer icon, and then click Properties.

2. Click the Connections tab, and then click the LAN Settings button.

3. Click to select the "Bypass proxy server for local addresses" check box.

4. Click the Advanced button.

5. In the Exceptions section, in the "Do not use proxy server for addresses
  beginning with" box, type your FQDN in the following format:

  "<*>.<domainname>.com" (without the quotation marks)

6. Click OK three times.

Method Three
------------

When the Basic authentication dialog box is displayed, use the following syntax
for authentication:

  Site: <Site Name>
  Realm: <Realm Name>
  User Name: <Domain Name\Username>
  Password: <Password>

Method Four
-----------

Use the Conference Management Service snap-in to remove the FQDN in the
Conference Management Service URL settings; use only the host name.

NOTE: This option is the most radical approach; you must consider this option
carefully before you implement it because this change can have global effects.

MORE INFORMATION
================

The Integrated Windows authentication dialog box prompts you for the following
information:

- User Name

- Password

- Domain

The Basic authentication dialog box prompts you for the following information:

- User Name

- Password

Additional query words:

======================================================================
Keywords          :  
Component         : Jasper
Technology        : kbExchangeSearch kbExchange2000Search kbExchange2000ConfServ
Version           : :
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 1986-2002.