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Q261160: XADM: Error Message When Backing Up Exchange Server Remotely

Article: Q261160
Product(s): Microsoft Exchange
Version(s): 2000,5.5
Operating System(s): 
Keyword(s): kberrmsg
Last Modified: 06-AUG-2002

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The information in this article applies to:

- Microsoft Exchange Server, version 5.5 
- Microsoft Windows 2000 Server 
- Microsoft Windows 2000 Advanced Server 
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SYMPTOMS
========

When you back up an Exchange Server 5.5 computer from a remote computer, the
status of the backup is "completed immediately". However, the backup report
lists the following error messages:

  Error: The Microsoft Exchange ServerA\Directory Directory Service is not
  started on the selected computer.
  Backup completed on <Date> at <Time>.
  Bytes: 0
  Time: 1 second
  Media name: "Media created <Date> at <Time>"

  Error: The Microsoft Exchange ServerA\Information Store Information Store
  service is not started on the selected computer.
  Backup completed on <Date> at <Time>.
  Bytes: 0
  Time: 1 second

In addition, the following event ID message is logged in the Application event
log:

  Event Type: Error
  Event Source: NTBackup
  Event Category: None
  Event ID: 8010
  User: N/A
  Computer: BackupSrv
  Description:
  Microsoft Exchange services returned 'Unable to perform the backup. Either you
  are not connected to the specified backup server or the service you are
  trying to backup is not running. ' from a call to 'BackupPrepare()'
  additional data 'ServerA'

CAUSE
=====

This behavior can occur if you did not click the "Enable NetBIOS over TCP/IP"
option on the WINS tab in the Advanced TCP/IP settings dialog box.

RESOLUTION
==========

To resolve this behavior, enable NetBIOS over TCP/IP:

1. Click Start, and then point to Settings.

2. Click "Network and Dial-up Connections".

3. Double-click the applicable Local Area Connection, and then click Properties.

4. In the Components pane, click "Internet Protocol (TCP/IP)", and then click
  Properties.

5. Click Advanced, click the WINS tab, and then click "Enable NetBIOS over
  TCP/IP".

6. Click OK to close all the dialog boxes.

STATUS
======

This behavior is by design.

Additional query words: 8010 backup exch2kp2w

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Keywords          : kberrmsg 
Technology        : kbwin2000AdvServ kbwin2000AdvServSearch kbwin2000Serv kbwin2000ServSearch kbwin2000Search kbExchangeSearch kbExchange550 kbZNotKeyword2 kbWinAdvServSearch
Version           : :2000,5.5
Issue type        : kbprb

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