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Q261157: Streets and Trips: Computer Hangs When You Start the Program

Article: Q261157
Product(s): Microsoft Automap
Version(s): 1.0
Operating System(s): 
Keyword(s): kbenv kbimu
Last Modified: 26-APR-2002

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The information in this article applies to:

- Microsoft Encarta Interactive World Atlas 2001 
- Microsoft MapPoint 2002 
- Microsoft MapPoint 2001 
- Microsoft MapPoint 2000 
- Microsoft Streets & Trips 2002, version 1.0 
- Microsoft Streets and Trips 2001 
- Microsoft Expedia Streets and Trips 2000 
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SYMPTOMS
========

When you attempt to start one of the programs listed at the beginning of this
article, the program may stop responding (hang) at the opening screen.

CAUSE
=====

This issues occurs if any of the following conditions are met:

- The computer has mismatched or outdated system and MDAC files.

- The computer has outdated or corrupted video drivers.

- The computer is having trouble reading the CD-ROM.

RESOLUTION
==========

To resolve this issue, follow the steps listed below in order:

Reinstall the MDAC Components
-----------------------------

NOTE: Use this method if you have the Streets & Trips 2002 Setup CD-ROM.

1. Press and hold down SHIFT to disable Autoplay and insert your Streets &
  Trips Setup CD-ROM into your CD-ROM drive or DVD-ROM drive.

2. Double-click My Computer.

3. Right-click your CD-ROM drive or DVD-ROM drive, and then click Explore.

4. In the \Support folder, locate and right-click Mdac_typ.exe, and then click
  Copy.

5. Right-click an empty space on the desktop, and then click Paste.

6. Restart your computer in Safe mode.

7. Double-click Mdac_type.exe on your desktop.

8. Follow the onscreen instructions to complete the installation process.

9. Restart your computer in Normal mode.

For additional information about updating MDAC components, click the article
number below to view the article in the Microsoft Knowledge Base:

  Q318251 Streets and Trips 2002: Error When You Use the Find Feature

If this does not resolve this issue, then continue with the next steps.

Update the Video Driver
-----------------------

Contact your hardware manufacturer for information about how to obtain and
install the most recent video driver available for your video adapter.

For information about how to contact , click the appropriate article number below
to view the article in the Microsoft Knowledge Base:

  Q65416 Hardware and Software Third-Party Vendor Contact List, A-K

  Q60781 Hardware and Software Third-Party Vendor Contact List, L-P

  Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

For additional information about video issues, click the article number below to
view the article in the Microsoft Knowledge Base:

  Q248326 Automap: Stops Responding When You Start Program

If this does not resolve this issue, then continue with the next steps.

Troubleshoot the CD-ROM
-----------------------

Clean the program CD-ROM. To do this, use a CD-ROM cleaning kit, or gently wipe
the silver side of the CD-ROM with a soft, lint-free cotton cloth from the
center of the CD-ROM outward.

NOTE: Do not use paper cloth which can scratch the plastic and leave streaks, and
do not use a circular motion when you wipe the CD-ROM.

If the issue continues to occur, clean the CD-ROM with a damp cloth or a
commercial CD cleaning solution. Dry the CD-ROM thoroughly before you insert it
into the CD-ROM drive.

For additional information about troubleshooting CD-ROM issues, click the article
number below to view the article in the Microsoft Knowledge Base:

  Q218617 How to Troubleshoot CD-ROM Read Errors

MORE INFORMATION
================

For additional information about video issues, click the article number below to
view the article in the Microsoft Knowledge Base:

  Q248326 Automap: Stops Responding When You Start Program

Additional query words: auto-map amap map point hangs freeze lock splash screen launch start

======================================================================
Keywords          : kbenv kbimu 
Technology        : kbHomeProdSearch _IKkbbogus kbHomeMMsearch kbEncartaSearch kbExpediaSearch kbMapptSearch kbMapPoint2000 kbMapPoint2001 kbExpediaStreets2000 kbExpediaStreets2001 kbEncartaWorldAtlas2001 kbExpediaStreets2002 kbMapPoint2002
Version           : :1.0
Issue type        : kbprb

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