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Q261130: Cached Profile Deleted Even If Central Profile Is Not Updated

Article: Q261130
Product(s): Microsoft Windows NT
Version(s): winnt:4.0,4.0 SP6
Operating System(s): 
Keyword(s): kbWinNT400PreSP7Fix
Last Modified: 08-MAY-2002

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The information in this article applies to:

- Microsoft Windows NT Server versions 4.0, 4.0 SP6, Terminal Server Edition 
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SYMPTOMS
========

You may be using the "DeleteRoamingCache" setting to delete cached profiles
during logoff (after the central location is updated). However, if a problem
(such as a network problem) occurs while the current profile is being copied to
the central location, the local cached profile may be deleted. When this occurs,
there is no easy way to recover the last profile used.

RESOLUTION
==========

A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article and should be applied only to
systems experiencing this specific problem. This fix may receive additional
testing at a later time, to further ensure product quality. Therefore, if you
are not severely affected by this problem, Microsoft recommends that you wait
for the next Windows NT 4.0, Terminal Server Edition, service pack that contains
this fix.

To resolve this problem immediately, contact Microsoft Product Support Services
to obtain the fix. For a complete list of Microsoft Product Support Services
phone numbers and information about support costs, please go to the following
address on the World Wide Web:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are normally incurred for support calls may
be canceled, if a Microsoft Support Professional determines that a specific
update will resolve your problem. Normal support costs will apply to additional
support questions and issues that do not qualify for the specific update in
question.

The English version of this fix should have the following file attributes or
later:

  Date        Time    Size     File name    Platform
  --------------------------------------------------
  04/25/2000  04:06p   76,560  Userenv.dll  Intel
  04/25/2000  03:53p  125,200  Userenv.dll  Alpha



STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.

Additional query words:

======================================================================
Keywords          : kbWinNT400PreSP7Fix 
Technology        : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbNTTermServ400 kbNTTermServ400sp6 kbNTTermServSearch
Version           : winnt:4.0,4.0 SP6
Hardware          : ALPHA x86
Issue type        : kbbug
Solution Type     : kbfix

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