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Q260912: XADM: Exchange Categorization Count Displays 4294967296

Article: Q260912
Product(s): Microsoft Exchange
Version(s): 5.5
Operating System(s): 
Keyword(s): exc55 kbExchange550preSP4fix kbExchange550sp4Fix kbgraphxlinkcritical kbExchange2000SP1
Last Modified: 28-JUN-2001

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The information in this article applies to:

- Microsoft Exchange Server, version 5.5 
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SYMPTOMS
========

Microsoft Windows NT Performance Monitor may display a value of 4294967296 when
you view the Categorization Count counter for the MSExchangeIS Private or
MSExchangeIS Public objects. When you restart the information store, this count
starts at a value of 0.


CAUSE
=====

This issue can occur if the information store allows this counter to become
negative. Performance Monitor displays the value 4294967296 for negative numbers
(the hexadecimal equivalent to 0x100000000). The value for the Categorization
Count counter should reflect the total number of categorization tables in the
private and public information stores, and this count should be preserved when
you restart the information store. Preservation of this number is not being
handled properly.


RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Exchange Server 5.5.
For additional information, please see the following article in the Microsoft
Knowledge Base:

  Q191914 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack


The following files are available for download from the Microsoft Download
Center:

  x86: DownloadDownload Q248838engi.exe now
  (http://www.microsoft.com/downloads/release.asp?ReleaseID=25443)
  Alpha: DownloadDownload Q248838enga.exe now
  (http://www.microsoft.com/downloads/release.asp?ReleaseID=25444)

For additional information about how to download Microsoft Support files, click
the article number below to view the article in the Microsoft Knowledge Base:

  Q119591 How to Obtain Microsoft Support Files from Online Services

Microsoft used the most current virus detection software available on the date of
posting to scan this file for viruses. Once posted, the file is housed on secure
servers that prevent any unauthorized changes to the file.


STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.5. This problem was first corrected in Exchange Server 5.5 Service
Pack 4.


Additional query words:

======================================================================
Keywords          : exc55 kbExchange550preSP4fix kbExchange550sp4Fix kbgraphxlinkcritical kbExchange2000SP1Fix 
Component         : MDB
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : :5.5
Hardware          : ALPHA x86
Issue type        : kbbug
Solution Type     : kbfix

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