Q260831: "STOP 0x0000001E" Caused by Pool Corruption
Article: Q260831
Product(s): Microsoft Windows NT
Version(s): 4.0
Operating System(s):
Keyword(s): kbWinNT400PreSP7Fix
Last Modified: 10-JUL-2002
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The information in this article applies to:
- Microsoft Windows NT Server version 4.0
- Microsoft Windows NT Workstation version 4.0
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SYMPTOMS
========
A Windows NT 4.0-based server may stop responding (hang) with a "STOP
0x0000001E" stop error message.
NOTE: If you turn on the special pool feature, you may receive a "STOP
0x00000050" or "STOP 0x0000001A" error message instead.
For additional information about how to use the special pool feature, click the
article number below to view the article in the Microsoft Knowledge Base:
Q188831 How to Use the Special Pool Feature to Isolate Pool Damage
CAUSE
=====
This problem occurs when you are running third-party remote control software
that causes memory pool corruption.
RESOLUTION
==========
A supported fix is now available from Microsoft, but it is only intended to
correct the problem that is described in this article. Only apply it to systems
that are experiencing this specific problem. This fix may receive additional
testing. Therefore, if you are not severely affected by this problem, Microsoft
recommends that you wait for the next Windows NT 4.0 service pack that contains
this fix.
To resolve this problem immediately, contact Microsoft Product Support Services
to obtain the fix. For a complete list of Microsoft Product Support Services
phone numbers and information about support costs, visit the following Microsoft
Web site:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS
NOTE: In special cases, charges that are ordinarily incurred for support calls
may be canceled if a Microsoft Support Professional determines that a specific
update will resolve your problem. The usual support costs will apply to
additional support questions and issues that do not qualify for the specific
update in question.
The English version of this fix should have the following file attributes or
later:
Date Time Size File name Platform
-------------------------------------------------------
08/27/99 18:24:29 166,160 Gdi32.dll x86
12/23/99 14:48:59 326,416 User32.dll x86
05/17/00 15:41:46 1,251,408 Win32k.sys x86
10/25/99 17:12:53 175,376 Winsrv.dll x86
08/06/99 14:06:48 307,984 Gdi32.dll Alpha
12/23/99 14:48:18 577,808 User32.dll Alpha
05/17/00 15:41:11 2,051,056 Win32k.sys Alpha
10/25/99 17:11:50 314,128 Winsrv.dll Alpha
STATUS
======
Microsoft has confirmed that this is a problem in the Microsoft products that
are listed at the beginning of this article.
Additional query words: trap
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Keywords : kbWinNT400PreSP7Fix
Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400
Version : :4.0
Hardware : ALPHA x86
Issue type : kbbug
Solution Type : kbfix
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