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Q260695: XADM: Third-Party Backup Program May Stop Working After Fix

Article: Q260695
Product(s): Microsoft Exchange
Version(s): winnt:5.5 SP3
Operating System(s): 
Keyword(s): exc55sp3 kbExchange550preSP4fix kbExchange550sp4Fix
Last Modified: 11-NOV-2000

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The information in this article applies to:

- Microsoft Exchange Server, version 5.5 SP3 
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SYMPTOMS
========

Third-party backup programs may stop working correctly after you apply the fixes
that are described in the following Microsoft Knowledge Base article:

  Q254682 XADM: Exchange Server 5.5 Post-SP3 Database Engine Fixes Available

Software that may be affected includes the backup software from Legato. In the
Legato software, a backup operator may notice that the backup never finishes and
times out after an extended period of time (possibly several hours).

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Exchange Server 5.5.
For additional information, please see the following article in the Microsoft
Knowledge Base:

  Q191014 XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack



WORKAROUND
==========

To work around this issue, remove the fixes that are described in the following
Microsoft Knowledge Base article:

  Q254682 XADM: Exchange Server 5.5 Post-SP3 Database Engine Fixes Available

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.5 Service Pack 3. This problem was first corrected in Exchange Server
5.5 Service Pack 4.


Additional query words: hang stop networker ese

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Keywords          : exc55sp3 kbExchange550preSP4fix kbExchange550sp4Fix 
Component         : Backup/Rest
Technology        : kbExchangeSearch kbZNotKeyword2 kbExchange550SP3
Version           : winnt:5.5 SP3
Issue type        : kbbug
Solution Type     : kbfix

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