KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q260690: XFOR: Event ID 5016 from the GroupWise Calendar Connector

Article: Q260690
Product(s): Microsoft Exchange
Version(s): winnt:5.5
Operating System(s): 
Keyword(s): exc55
Last Modified: 02-AUG-2000

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Exchange Server, version 5.5 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you attempt to view the Free/Busy information of a Novell GroupWise user,
you may receive the following event in the application log:

  Event ID: 5016
  Source: MSExchangeGWiseCal
  Description:
  Could not receive a returning probe message. Please make sure both Microsoft
  Exchange Router for Novell GroupWise service and GroupWise API Gateway are
  running. Probe message checking, Continue.

CAUSE
=====

This behavior can occur because of an error in the configuration of the
Microsoft Exchange Calendar Connector. The Calendar Connector is configured to
point to a GroupWise domain (a format of domain.gateway).

GroupWise supports having multiple domains within a GroupWise environment. In
many cases, the connector for mail flow resides in a domain separate from the
domain for GroupWise users. The Calendar Connector must point to the domain
where the users reside.

RESOLUTION
==========

To work around this behavior, modify the Calendar Connector to point to the
domain where the GroupWise users reside.

The third-party products discussed in this article are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise, regarding
these products' performance or reliability.

Additional query words:

======================================================================
Keywords          : exc55 
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : winnt:5.5
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.