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Q260538: XADM: Service Pack Unsuccessful with "LODCTR DSACTRS.INI" Error

Article: Q260538
Product(s): Microsoft Exchange
Version(s): 5.5
Operating System(s): 
Keyword(s): exc55
Last Modified: 11-JUN-2002

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The information in this article applies to:

- Microsoft Exchange Server, version 5.5 
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IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

  Q256986 Description of the Microsoft Windows Registry

SYMPTOMS
========

Exchange Server service pack upgrade may be unsuccessful and you may receive the
following error message:

  The command LODCTR DSACTRS.INI FAILED ERROR CODE <183>

You may also receive the following error message:

  Processing file <path>\server.ins at or near line 153.
  An internal component has failed.
  Id NO. C103798a

RESOLUTION
==========

To resolve this issue, perform the steps found in the following article in the
Microsoft Knowledge Base:

  Q251181 XADM: Service Pack Upgrade Is Unsuccessful with 'Lodctr Dsactrs.ini'
  Error Message

If the information provided in the preceding Microsoft Knowledge Base article
does not resolve the problem, perform the steps in the "Workaround" section of
this article.

WORKAROUND
==========

WARNING: If you use Registry Editor incorrectly, you may cause serious problems
that may require you to reinstall your operating system. Microsoft cannot
guarantee that you can solve problems that result from using Registry Editor
incorrectly. Use Registry Editor at your own risk.

To work around this problem, follow these steps:

1. Back up and then remove the following registry entries:

  HEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\EDB\Peformance

  HEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ESE\Peformance

  HEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeDS\Peformance

  HEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeIS\Peformance

  HEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeMTA\Peformance

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeIMC\Peformance

2. Run the service pack again to complete the installation.

Additional query words:

======================================================================
Keywords          : exc55 
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : :5.5
Issue type        : kbprb

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