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Q260531: PC Win: PC WRmt: Error Message: "MSMAIL Caused a General…

Article: Q260531
Product(s): Microsoft Mail For PC Networks
Version(s): 3.2,3.5
Operating System(s): 
Keyword(s): 
Last Modified: 11-JUN-2002

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The information in this article applies to:

- Microsoft Mail for PC Networks, version 3.5 
- Microsoft Mail Remote for Windows, version 3.2 
- the operating system: Microsoft Windows 98 
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SYMPTOMS
========

You may receive the following error message when you attempt to open Microsoft
Excel, Microsoft PowerPoint, or Microsoft Word e-mail attachments:

  MSMAIL caused a general protection fault in module VFORMS.DLL at
  000c:00000d49.

This issue occurs when you install Microsoft Office 2000 on a computer running
Microsoft Windows 98 and the Microsoft Mail for Windows client version 3.5 or
the Microsoft Mail Remote for Windows client version 3.2.

NOTE: In order to restore the workstation to its original state prior to the
fault, it may be necessary to shut down and restart the computer.

WORKAROUND
==========

To work around this issue, upgrade to Microsoft Outlook 2000.




STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Mail for PC Networks
version 3.5.

Additional query words: winmail async modem 16 bit 16-bit pm presentation manager

======================================================================
Keywords          :  
Technology        : kbOSWin98 kbOSWinSearch kbMailSearch kbZNotKeyword3 kbMailPCN350 kbMailRemote320
Version           : :3.2,3.5
Issue type        : kbprb

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