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Q260288: XADM: Offline Address Book Generation Does Not Work

Article: Q260288
Product(s): Microsoft Exchange
Version(s): winnt:5.5
Operating System(s): 
Keyword(s): exc55
Last Modified: 28-OCT-2000

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The information in this article applies to:

- Microsoft Exchange Server, version 5.5 
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SYMPTOMS
========

When you run the Offline Address Book generation process, you may receive the
following error message:

  An error occurred while generating the offline address book... ID no:c1031662

Also, you may receive the following error in the Event Viewer application log:

  Source: MSExchangeSA
  Event ID: 5004
  Description:
  Generation of the offline Address Book is complete. Result: The required MAPI
  profile cannot be created because the file MAPISVC.INF cannot be modified.

CAUSE
=====

The Exchange Server service account does not have appropriate rights to the
Winnt/System32 folder.

RESOLUTION
==========

Give the Service account full control rights to the System32 folder.

The Exchange Server Service account should normally be placed in the local
Administrator group on member servers, or the Domain Administrator group on
domain controllers.

Additional query words:

======================================================================
Keywords          : exc55 
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : winnt:5.5
Issue type        : kbprb

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