KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Article: Q260202
Product(s): Microsoft Exchange
Version(s): winnt:5.5
Operating System(s): 
Keyword(s): exc55
Last Modified: 28-OCT-2000

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Exchange Server, version 5.5 
-------------------------------------------------------------------------------

SYMPTOMS
========

After you install Research In Motion Limited (RIM) BlackBerry Enterprise Server,
a two-way text paging software, on an Exchange Server-based computer, the Auto
Naming generation rules (on the Tools menu, click Options, and then click Auto
Naming) in the Exchange Administration program are changed and any new
recipients are created with the display name and alias name in the wrong
format.

For example, the Auto Naming feature for display name generation may have
originally been set to "Last, First (Smith, John)" which shows as "%Last,
%First" in the "Custom" section. After you install the BlackBerry Enterprise
Server, the same generation type, "Last, First (Smith, John), is selected in the
Administration program, but the "Custom" section defaults to "%First %Last" for
display name, and "%First%1Last" for the alias name. All new recipients use this
"custom" format to generate display and alias names.

CAUSE
=====

The Auto Naming generation information is not server-specific. This information
is set in a user's Microsoft Windows NT profile, the Ntuser.dat file. The
Ntuser.dat file is started as a registry hive called HKEY_CURRENT_USER every
time that a user logs on to a Windows NT computer.

After you install the BlackBerry Enterprise Server and you start the Exchange
Administration program against a server in the site where BlackBerry Enterprise
Server is installed, the following registry values are modified in the user's
profile or registry:

  HKEY_CURRENT_USER\Software\Microsoft\Exchange

  Values:
  ANGAutotextFormat
  DNGAutotextFormat

The "ANG" acronym stands for Alias Name Generation and the "DNG" acronym stands
for Display Name Generation. This change only occurs the first time that you
start the Exchange Administration program against the server after you install
BlackBerry Enterprise Server. Also, if you start the Administration program
against another server in the site other than the server where you installed
BlackBerry Enterprise Server, you must replicate the BlackBerry Enterprise
Server extensions to the Site\Configuration\Add-Ins container on that server
before the problem occurs. The names of these extensions are BBMailboxExt and
BBServerExt.

RESOLUTION
==========

To resolve this problem, change the Auto Naming generation feature back to the
previous setting. This must be performed on each computer on which you have
started the Exchange Administrator program against one of the servers in the
site.

WORKAROUND
==========

The owner of this product, RIM, is aware of this issue. For more information
about this problem, please contact RIM at the following RIM Web site:

  http://www.blackberry.net/home/main.shtml

The third-party contact information included in this article is provided to help
you find the technical support you need. This contact information is subject to
change without notice. Microsoft in no way guarantees the accuracy of this
third-party contact information.

MORE INFORMATION
================

For additional information, click the article number below to view the article
in the Microsoft Knowledge Base:

  Q259577 XADM: Exchange Administrator Settings Are Windows NT Profile-Specific

The third-party products discussed in this article are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise, regarding
these products' performance or reliability.

Additional query words:

======================================================================
Keywords          : exc55 
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : winnt:5.5
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Q260202: XADM: BlackBerry Pager Software Changes Auto Naming Generation