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Q260198: XCLN: NDR in Outlook 97 and Outlook 98 Using Reply to All Option

Article: Q260198
Product(s): Microsoft Exchange
Version(s): 4.0,5.0,5.5
Operating System(s): 
Keyword(s): exc4 exc5 exc55kbbuglist
Last Modified: 16-MAY-2002

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Outlook 97 
- Microsoft Outlook 98 
- Microsoft Exchange Server, versions 4.0, 5.0, 5.5 
-------------------------------------------------------------------------------


SYMPTOMS
========

If you send a message to Exchange Server recipients by using a personal
distribution list (DL) or Exchange Server DL, you may receive a non-delivery
report (NDR) message that is similar to the following for many of the members of
the DL:

  Your message did not reach some or all of the intended recipients.

  Subject: Message Subject -- April 3 Sent: 2000-04-03 8:38AM

  The following recipient(s) could not be reached:

  Doe, John on 2000-04-03 8:40 AM
  The message was undelivered because the specified recipient postal address was
  incorrect
  MSEXCH:MSExchangeIS:SITE1:SERVER1

CAUSE
=====

This issue can occur in Microsoft Outlook 97 and Microsoft Outlook 98 if the
following conditions exist when you send a message:

- You send the message to a personal DL or Exchange Server DL and request a
  delivery receipt.

- You open that message in the Sent Items folder, click "Reply to All", and
  then send the message.

- A blue letter "i" is displayed in the original message icon in the Sent Items
  folder before you use the "Reply to All" option to reply to the message. This
  icon is displayed when one of the delivery receipts for the original message
  is opened. If this icon is not displayed for the message, an NDR message is
  not generated.

When the blue "i" is displayed in the message icon in the Sent Items folder, a
Messaging Application Programming Interface (MAPI) property is set on the
message that prevents the delivery of the message to many of the DL recipients.
If you use the Reply to All option after this MAPI property is set, an NDR
message is generated.

RESOLUTION
==========

Outlook 97
----------

A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article and should be applied only to
systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the
fix. For a complete list of Microsoft Product Support Services phone numbers and
information on support costs, please go to the following address on the World
Wide Web:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are normally incurred for support calls may
be canceled, if a Microsoft Support Professional determines that a specific
update will resolve your problem. Normal support costs will apply to additional
support questions and issues that do not qualify for the specific update in
question.

The version of this fix should have the following file attributes or later:

+--------------------------+
| File name   | Version    | 
+--------------------------+
| Outllib.dll | 8.4.0.6510 | 
+--------------------------+

NOTE: The download for this article is only available in French version.




Outlook 98
----------

A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article and should be applied only to
systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the
fix. For a complete list of Microsoft Product Support Services phone numbers and
information on support costs, please go to the following address on the World
Wide Web:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are normally incurred for support calls may
be canceled, if a Microsoft Support Professional determines that a specific
update will resolve your problem. Normal support costs will apply to additional
support questions and issues that do not qualify for the specific update in
question.

The English version of this fix should have the following file attributes or
later:

+--------------------------+
| File name   | Version    | 
+--------------------------+
| Outllib.dll | 8.5.6510.0 | 
+--------------------------+




STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Outlook 97 and
Microsoft Outlook 98.


Additional query words: XADM outllib dll

======================================================================
Keywords          : exc4 exc5 exc55 kbbuglist
Technology        : kbOutlookSearch kbExchangeSearch kbExchange500 kbExchange550 kbExchange400 kbZNotKeyword2 kbOutlook97Search kbOutlook98Search kbZNotKeyword3
Version           : :4.0,5.0,5.5
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

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