Q259991: SMS: Smsapm32 Continually Checks for Logged-On User
Article: Q259991
Product(s): Microsoft Systems Management Server
Version(s): 2.0,2.0 SP1,2.0 SP2
Operating System(s):
Keyword(s): kbsms200 kbsms200bug kbAdvertisement kbPackage kbSoftwareDist kbsms200preSP3fix
Last Modified: 06-AUG-2002
-------------------------------------------------------------------------------
The information in this article applies to:
- Microsoft Systems Management Server versions 2.0, 2.0 SP1, 2.0 SP2
-------------------------------------------------------------------------------
SYMPTOMS
========
When a mandatory advertisement is assigned and is set to run only when a user is
logged on, Smsapm32 continually checks for a logged-on user at the client
computer. This behavior continues until a user logs on. The computer may exhibit
performance degradation and additional network traffic may be generated.
RESOLUTION
==========
A supported fix is now available from Microsoft, but it is only intended to
correct the problem that is described in this article. Apply it only to
computers that are experiencing this specific problem. This fix may receive
additional testing. Therefore, if you are not severely affected by this problem,
Microsoft recommends that you wait for the next Systems Management Server
service pack that contains this fix.
To resolve this problem immediately, contact Microsoft Product Support Services
to obtain the fix. For a complete list of Microsoft Product Support Services
phone numbers and information about support costs, visit the following Microsoft
Web site:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS
NOTE: In special cases, charges that are ordinarily incurred for support calls
may be canceled if a Microsoft Support Professional determines that a specific
update will resolve your problem. The typical support costs will apply to
additional support questions and issues that do not qualify for the specific
update in question.
The English version of this fix should have the following file attributes or
later:
Date Time Version Size File name Platform
---------------------------------------------------------------
6/10/00 6:15am 2.0.92.1 653,342 Apasetup.exe Alpha
6/10/00 6:15am 2.0.1493.2128 375,568 Smsapm32.exe Alpha
6/10/00 6:15am CompverSmsapm32.ini
6/10/00 6:15am 2.0.92.1 392,496 Apasetup.exe Intel
6/10/00 6:15am 2.0.1493.2128 280,432 Smsapm32.exe Intel
NOTE: Due to file dependencies, the most recent hotfix or feature that contains
the above files may also contain additional files.
WORKAROUND
==========
To work around this problem, avoid configuring mandatory advertisements to run
only when a user is logged on.
STATUS
======
Microsoft has confirmed this to be a problem in Systems Management Server
version 2.0.
MORE INFORMATION
================
The Smsapm32.log file shows that the program is being enabled even though the
program states that it can run only while a user is logged on. This behavior
continues until a user logs on and the program runs.
Installing the Hotfix
---------------------
Using the Hotfix Installer:
NOTE: This method is for Intel-based computers only.
1. Copy the hotfix folder structure to a share on your network. Q259991.exe is a
Microsoft SMS Installer file that updates specific files on your site server.
2. Log on to your site server using an account with administrative privileges.
3. On the site server, quit the SMS Administrator console.
4. Run Q259991.exe and follow the instructions in the wizard. You can run the
file in Quiet mode by using the /s switch.
Manual Installation:
1. Stop the SMS_EXECUTIVE and the SMS_SITE_COMPONENT_MANAGER services on the
site server.
2. Replace the Apasetup.exe file in the
<Sms_root>\Inboxes\Clicomp.src\Smsapm32\<Platform> folder with
the version obtained from the hotfix.
3. Replace the Compver.ini file in the
<Sms_root>\Inboxes\Clicomp.src\Smsapm32 folder with the
CompverSmsapm32.ini file obtained from the hotfix, and then rename the file
to Compver.ini.
4. Replace the Smsapm32.exe tool in the <Sms_root>\Bin\<Platform>
folder with the version obtained from the hotfix.
5. Restart the SMS_EXECUTIVE and the SMS_SITE_COMPONENT_MANAGER services. Allow
the updated Compver.ini and Clicore.exe files to be propagated to all logon
points and Client Access Points (CAPs) in the site.
NOTE: The default Client Configuration Installation Manager (CCIM) polling
interval is 23 hours. Therefore, it may take up to 23 hours for the hotfix files
to be propagated to the clients. To speed up this process, you can stop and
restart the SMS Client service on each client. You can also create a software
distribution for one of the Resource Kit tools (Setevnt.exe or Cliutils.exe)
along with the appropriate parameter(s) to start a CCIM32 work cycle. For
information about the proper syntax to use with these tools, see the Resource
Kit documentation.
Additional query words: prodsms
======================================================================
Keywords : kbsms200 kbsms200bug kbAdvertisement kbPackage kbSoftwareDist kbsms200preSP3fix
Technology : kbSMSSearch kbSMS200 kbSMS200SP1 kbSMS200SP2
Version : :2.0,2.0 SP1,2.0 SP2
Issue type : kbbug
Solution Type : kbfix
=============================================================================
THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.
Copyright Microsoft Corporation 1986-2002.