KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q259906: XADM: Event ID 5389 When KM Server Is Moved to a New Server

Article: Q259906
Product(s): Microsoft Exchange
Version(s): 5.5
Operating System(s): 
Keyword(s): exc55
Last Modified: 02-NOV-2000

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Exchange Server, version 5.5 
-------------------------------------------------------------------------------

SYMPTOMS
========

After you move Key Management (KM) server to a new server in the site, KM server
may not start. The following event may be logged in the application event log:

  Event ID: 5389
  Source: MSExchangeKMS
  Description: KMS is exiting with error 0.

CAUSE
=====

This issue can occur when the KM server database is running on a version of
Microsoft Exchange Server that is later than the Exchange Server service pack
that is installed on the new server.

WORKAROUND
==========

To work around this issue, ensure that the current server and the server that KM
server was moved from are running the same version and service pack of Exchange
Server.

MORE INFORMATION
================

When you use the Exchange Server 5.5 CD-ROM to install KM server components, you
must reinstall the current Exchange Server service pack.

Additional query words: KMS update move

======================================================================
Keywords          : exc55 
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : :5.5
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.